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Associate Experience Advisor
AcostaAssociate Experience Advisor supporting Acosta Group associates with HR policies, procedures, systems, and service requests. Managing cases, escalating complex inquiries, and improving HR service processes.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills with a focus on internal customer satisfaction, effective communication, and organizational abilities. Proficient in case management and maintaining confidentiality while supporting HR processes and performance goals.
Highest-signal resume keywords
Customer Service ExperienceCase Management Tool ProficiencyStrong Verbal And Written Communication SkillsOrganizational And Time Management SkillsAttention To Detail
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Case ManagementHR ProceduresPerformance MetricsService Level AgreementsProcess Improvement
Soft Skills
Effective CommunicationOrganizational SkillsTime ManagementExpectation ManagementTeam Collaboration
Certifications & Qualifications
Associate Degree
Industry Keywords
Human ResourcesCustomer SupportInternal Customer ServiceConfidentialityBusiness Objectives
About the role
Key responsibilities & impact- Serve as the first point-of-contact for associates resolving questions related to policies, procedures, processes, and system navigation
- Use the case management tool to record and administer requests, and assist service center associates with opening, recording, processing, or closing cases
- Seek guidance or escalate complex and/or confidential inquiries and requests to higher-level functional support
- Assist leadership with establishing and improving HR procedures and process methods to efficiently and accurately meet performance goals
- Maintain confidentiality of department and associate information according to established practices
- Strive to meet and exceed metrics and Service Level Agreements (SLAs) where applicable
- Perform other duties as required and/or assigned
Requirements
What you’ll need- Associate degree
- Associate degree in Human Resources, Business, or a related field, or equivalent education and experience
- Minimum 1 year of experience in a customer service or customer support role
- Associate-first mindset with dedication to internal customer service and company culture
- Strong verbal and written communication skills
- Ability to communicate effectively with peers, management, teammates, and vendors
- Strong organizational and time management skills
- Strong attention to detail
- Ability to manage expectations, processes, and multiple projects simultaneously
- Willingness to assist other functions as needed to achieve or exceed department and company business objectives
Benefits
Comp & perks- 🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Acosta Website LinkedIn All Job Openings 10,000+ employees Founded 1927 💼 Consulting 🍽️ Food & Beverage 📦 Logistics 💰 Venture Round on 2003-01 Consulting
- Food & Beverage
- Logistics Acosta is a leading sales and marketing agency that connects brands with consumers across various retail and foodservice channels. The company leverages proprietary data, integrated marketing strategies, and retail execution services to enhance brand visibility and influence purchase decisions. With over 100 years in business, Acosta helps clients navigate the complexities of both brick-and-mortar and online marketplaces, ensuring their products are positioned effectively within the competitive landscape. Associate Experience Advisor Job not on LinkedIn 🔥 3 minutes ago 🏢🏡 Lewisville – Hybrid ⏰ Full Time 🟢 Junior 🟡 Mid-level ✨ Associate 🦅 H1B Visa Sponsor Apply Now Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
- Serve as the first point-of-contact for associates resolving questions related to policies, procedures, processes, and system navigation
- Use the case management tool to record and administer requests, and assist service center associates with opening, recording, processing, or closing cases
- Seek guidance or escalate complex and/or confidential inquiries and requests to higher-level functional support
- Assist leadership with establishing and improving HR procedures and process methods to efficiently and accurately meet performance goals
- Maintain confidentiality of department and associate information according to established practices
- Strive to meet and exceed metrics and Service Level Agreements (SLAs) where applicable
- Perform other duties as required and/or assigned 🎯 Requirements
- Associate degree
- Associate degree in Human Resources, Business, or a related field, or equivalent education and experience
- Minimum 1 year of experience in a customer service or customer support role
- Associate-first mindset with dedication to internal customer service and company culture
- Strong verbal and written communication skills
- Ability to communicate effectively with peers, management, teammates, and vendors
- Strong organizational and time management skills
- Strong attention to detail
- Ability to manage expectations, processes, and multiple projects simultaneously
- Willingness to assist other functions as needed to achieve or exceed department and company business objectives Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates About us Is Remote Rocketship legit? Privacy policy Terms of service Job board SEO course Remote Job Search MasterClass AI Apply Copilot OpenClaw job finder Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs