Customer Business Manager IV

Acosta

Customer Business Manager driving retailer growth for CROSSMARK, a sales and marketing agency. Executing client brand strategies across sales, merchandising, pricing, and promotion.

Posted 8/12/2026full-timeCharlotte • North Carolina • 🇺🇸 United StatesSeniorLead💰 $102,900 - $128,600 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in strategic client relationship management, consultative selling, and brand promotion within the CPG industry. Proficient in utilizing insights to drive sales and execute effective business plans while maintaining strong communication and organizational skills.

Highest-signal resume keywords

10+ Years Of Sales ExperienceClient Strategy UnderstandingInsights-Based SellingIntermediate Microsoft Office SkillsRetailer Knowledge

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Sales ExperienceCategory Management KnowledgeBusiness AcumenFinancial ManagementMerchandisingPromotional StrategyClient Plan DevelopmentNegotiation SkillsMarket Trends KnowledgeExcel Pivot Tables

Soft Skills

Communication SkillsOrganizational SkillsCustomer-Service OrientationTime-Management SkillsPersuasive Selling

Tools & Technologies

CROSSVIEWMicrosoft WordMicrosoft ExcelMicrosoft PowerPointEmail

Certifications & Qualifications

Valid Driver’s License

Industry Keywords

CPG IndustryBrand ActivationRetailer RelationsClient CommunicationStrategic Planning

About the role

Key responsibilities & impact

Develop and maintain strong relationships with Clients and Customers within a given geographic region
Understand Clients’ and Customers’ goals and objectives
Present targeted strategic client plans to build effective brand promotion strategies and strengthen brand activation
Execute strategic plans for Clients’ brands at Retailers, covering sales, share, distribution, promotion, pricing, merchandising, and financial management
Maintain proactive Client Team communication regarding status, opportunities, expectations, and business-plan needs
Communicate Customer changes and insights across relevant CROSSMARK positions
Use CROSSVIEW as the business planning, communication, and execution framework
Assist Business Account Managers and others in developing targeted strategic Client plans
Sell additional services to Clients using client strategy and performance insights
Provide feedback and assist with CROSSVIEW Business Reviews and presentations

Requirements

What you’ll need

Bachelor’s degree preferred, or a minimum of 10+ years’ experience in the CPG industry preferred
10+ years of sales experience
PC knowledge and skills in Word, Excel, email, and PowerPoint
Communication skills, including listening, presentations, written, and verbal skills
Insights-based, consultative selling and negotiation skills
Intermediate Microsoft Office skills, including Excel pivot tables, Word, Outlook, and PowerPoint
Retailer knowledge and respect
Understanding of client strategy and expectations
Ability to understand and communicate insights
Persuasive selling and professionalism
Intermediate category management knowledge, including the 4 Ps
Business acumen and knowledge of market and industry trends
Organizational and time-management skills
Customer-service orientation and ability to handle pressure
Valid driver’s license
Ability to travel within the United States for customer, client, or company meetings as needed

Benefits

Comp & perks

Equal opportunity employer
Reasonable accommodations for applicants with disabilities
Supportive, collaborative environment
Work-life balance prioritized
Diversity, fairness, and inclusion commitment
Growth environment with opportunities to connect, develop, and build a fulfilling career