Sales Support Representative

Acosta

Sales Support Representative managing vendor orders, pricing accuracy, invoices, and Costco retail operations for Acosta Group. Supporting customs paperwork, product setup, promotions, demos, and vendor relationships in a hybrid Ottawa role.

Posted 8/6/2026full-timeOttawa • 🇨🇦 CanadaMid-LevelSenior💰 CA$55,000 - CA$59,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong organizational and administrative capabilities while effectively managing customer relationships and supporting sales initiatives. Proficient in handling documentation, invoicing, and compliance processes within the food distribution industry.

Highest-signal resume keywords

Business Process SolutionsCustomer ServiceFood Broker ExperienceMS Office ProficiencyAdvanced Math Calculations

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Order ReviewInvoice CreationCustoms Paperwork CompletionVendor Report MaintenanceProduct Weight CalculationsCostingPricingE-Commerce Item ManagementData EntryDocument Auditing

Soft Skills

Interpersonal SkillsOrganizational SkillsCommunication SkillsProblem-Solving SkillsAttention to Detail

Tools & Technologies

MS WordMS ExcelMS OutlookCostco Accounting PortalInstacart

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Food DistributionManufacturingCostingPricingCustoms Compliance

About the role

Key responsibilities & impact

Review customer product orders and complete order, transportation, packaging, legal, and financial forms
Audit forms and orders for terms, conditions, allowances, and costs
Support ADW programs and maximize sales by understanding Costco objectives and building relationships
Develop relationships with Costco ICSs and ABs
Create and submit invoices to the Costco accounting portal
Provide correct high-resolution photos for e-commerce items and add items to Instacart
Review CCI and meat certificates, complete customs paperwork, and coordinate inspected loads with customs brokers
Complete Canada registration and Blue Bin/Stewardship forms
Assist with Walk Global account setup for shipping standards in Japan, Korea, and Taiwan
Complete annual certificate renewals
Coordinate with PPD and FOB carriers on load status and depot appointments
Communicate Costco currency exchange rate changes to associates and clients
Schedule and track vendor demos and required materials
Support promotion contracts and confirm event actuals
Handle member complaints, queries, and replacement-part shipments
Maintain vendor reports, vendor and item setups, item specification and pricing files, and AII/SLH vendor files
Meet weekly with Business Managers and provide backup desk coverage
Assist with vendor and Costco meeting preparation, live meetings, and note-taking
Create buydocs, item agreements, and new item setups
Maintain the regional promotion calendar and Costco organizational chart
Purchase and deliver samples and assist with monthly competitive shopping

Requirements

What you’ll need

High School Diploma/GED
Three years of business process solutions, customer service, and/or office administrative experience preferred in manufacturing, costing, pricing, distribution, or product lines
Proven food broker experience preferred
Experience may be substituted for some of the above education
Strong interpersonal, organizational, and administrative skills
Strong communication skills with vendors, customers, and team members
Computer systems operation and proficiency in MS Office, including Word, Excel, and Outlook
Ability to multitask, solve problems, and maintain attention to detail
Ability to protect and secure confidential and proprietary information
Ability to perform advanced math calculations involving unit-of-measure conversions, pricing, product weight, Tie x High, and multiple currencies
Ability to lift materials and equipment weighing less than 15 pounds
Ability to view a computer monitor for more than 30% of the time
Personal protective equipment may be required

Benefits

Comp & perks

Reasonable accommodations for applicants with disabilities
Flexible scheduling options for many field roles
Work-life balance
Growth opportunities