Sales Support Representative

Acosta

Sales Support Representative managing vendor orders, pricing accuracy, Costco programs, invoices, customs paperwork, and product setups. Supporting Acosta’s retail marketing services for omnichannel brands.

Posted 8/4/2026full-timeOak Brook • Illinois • 🇺🇸 United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong organizational and administrative capabilities, with proficiency in MS Office and experience in customer service and business process solutions. Capable of managing vendor relationships and handling complex documentation while maintaining attention to detail.

Highest-signal resume keywords

Business Process SolutionsCustomer Service ExperienceMS Office ProficiencyFood Broker ExperienceAdvanced Math Calculations

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Order ProcessingInvoice CreationCustoms DocumentationVendor ManagementE-Commerce Item ManagementData EntryPricing CalculationsItem SetupReport MaintenanceCross-Border Coordination

Soft Skills

Interpersonal SkillsOrganizational SkillsCommunication SkillsProblem-Solving SkillsAttention to Detail

Tools & Technologies

Costco Accounting PortalInstacartComputer Systems

Certifications & Qualifications

High School Diploma/GED

Industry Keywords

Food BrokerageVendor DemosCustoms BrokersCostco ObjectivesPromotional Contracts

About the role

Key responsibilities & impact

Review customer purchase orders and complete order, transportation, packaging, legal, and financial forms
Audit forms and orders to confirm terms, conditions, allowances, and costs
Support ADW programs, maximize sales, understand Costco objectives, and build relationships
Develop relationships with Costco ICSs and ABs
Create and submit invoices through the Costco accounting portal
Provide correct high-resolution photos for e-commerce items and add items to Instacart
Review CCI and meat certificates for traceability and complete customs paperwork
Coordinate with Customs Brokers on inspected cross-border loads
Complete Canada registration and Blue Bin/Stewardship forms
Assist with Walk Global account setup for shipping standards in Japan, Korea, and Taiwan
Complete annual certificate renewals
Coordinate with PPD and FOB carriers regarding load status and depot appointments
Communicate Costco currency exchange rate changes to associates and clients
Schedule vendor demos and ensure materials are available on site
Collaborate with BM and AMM groups on promotion contracts and confirm event actuals
Handle member complaints, queries, and replacement-part shipments
Maintain vendor reports, vendor and item setups, item specification files, pricing forms, AII files, and SLH files
Meet weekly with Business Managers to review vendors and support tasks
Provide backup coverage for the Business Manager desk
Assist with vendor and Costco meeting preparation, live meetings, and note taking
Create buydocs, item agreements, and new item setups
Maintain the regional promotion calendar and Costco organizational chart
Purchase and deliver samples and assist with monthly competitive shopping

Requirements

What you’ll need

High School Diploma/GED
2+ years of business process solutions, customer service, and/or office administrative experience preferred
Proven food broker experience preferred
Experience may be substituted for some of the above education
Strong interpersonal, organizational, and administrative skills
Strong communication skills with vendors, customers, and team members
Proficiency in computer systems and MS Office, including Word, Excel, and Outlook
Ability to multitask and solve problems with strong attention to detail
Ability to protect and secure confidential and proprietary information
Ability to perform advanced math calculations involving unit-of-measure conversions, pricing, product weight, Tie x High, and multiple currencies
Ability to lift materials and equipment weighing less than 15 pounds
Ability to view a computer monitor for more than 30% of working time
Personal protective equipment may be required

Benefits

Comp & perks

Flexible scheduling options for many field roles
Reasonable accommodations for applicants with disabilities
Equal opportunity employment