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Associate Experience Advisor
AcostaThe Associate Experience Advisor I role involves high-volume support to associates at Acosta Group. Responsibilities include resolving inquiries and assisting with HR procedures and policies.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service skills with a focus on internal support, effective communication, and organizational abilities. Capable of managing multiple projects while maintaining confidentiality and striving to meet performance metrics.
Highest-signal resume keywords
Customer Service ExperienceStrong Verbal Communication SkillsStrong Organizational SkillsAttention to DetailCase Management Tool Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Case ManagementPolicy and Procedure KnowledgePerformance Metrics ManagementProcess ImprovementHuman Resources Knowledge
Soft Skills
Strong Written CommunicationTime ManagementExpectation ManagementTeam CollaborationAdaptability
Certifications & Qualifications
Associates Degree
Industry Keywords
Service Level AgreementsInternal Customer ServiceConfidentiality PracticesHR ProceduresBusiness Objectives
About the role
Key responsibilities & impact- Serve as the first point-of-contact for associates resolving their questions related to policies, procedures, processes and system navigation
- Use case management tool for recording and administering requests and may assist other service center associates with opening, recording, processing or closing cases
- Seek guidance or escalate more complex and/or confidential inquires/requests to higher level functional support
- Assist leadership with establishing and improving upon defined HR procedures and process methods to efficiently and accurately meet performance goals
- Maintain confidentiality of department and associate information according to established practices
- Strive to meet and exceed metrics and Service Level Agreements (SLAs) where applicable
- Perform other duties as required and/or assigned.
Requirements
What you’ll need- Associates Degree
- Associates degree in Human Resources, Business or related field or equivalent education and experience
- Minimum 1+ year experience in a customer service or customer support role
- An associate first mindset with dedication to internal customer service and company culture
- Strong verbal and written communication skills; demonstrated ability to effectively with peers, management, teammate and vendors
- Strong organizational and time management skills
- Strong attention to details
- Ability to manage expectations, process and multiple projects simultaneously
- A roll up your sleeves and dive in approach with willingness to assist other functions as needed to achieve or exceed department and company business objectives
Benefits
Comp & perks- 🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Acosta Website LinkedIn All Job Openings 10,000+ employees Founded 1927 🤝 B2B 🛍️ eCommerce 🛒 Retail 💰 Venture Round on 2003-01 B2B
- eCommerce
- Retail Acosta is a leading sales and marketing agency that connects brands with consumers across various retail and foodservice channels. The company leverages proprietary data, integrated marketing strategies, and retail execution services to enhance brand visibility and influence purchase decisions. With over 100 years in business, Acosta helps clients navigate the complexities of both brick-and-mortar and online marketplaces, ensuring their products are positioned effectively within the competitive landscape. Associate Experience Advisor Job not on LinkedIn 🔥 27 minutes ago 🏢🏡 Jacksonville – Hybrid ⏰ Full Time 🟢 Junior 🟡 Mid-level ✨ Associate 🦅 H1B Visa Sponsor Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
- Serve as the first point-of-contact for associates resolving their questions related to policies, procedures, processes and system navigation
- Use case management tool for recording and administering requests and may assist other service center associates with opening, recording, processing or closing cases
- Seek guidance or escalate more complex and/or confidential inquires/requests to higher level functional support
- Assist leadership with establishing and improving upon defined HR procedures and process methods to efficiently and accurately meet performance goals
- Maintain confidentiality of department and associate information according to established practices
- Strive to meet and exceed metrics and Service Level Agreements (SLAs) where applicable
- Perform other duties as required and/or assigned. 🎯 Requirements
- Associates Degree
- Associates degree in Human Resources, Business or related field or equivalent education and experience
- Minimum 1+ year experience in a customer service or customer support role
- An associate first mindset with dedication to internal customer service and company culture
- Strong verbal and written communication skills; demonstrated ability to effectively with peers, management, teammate and vendors
- Strong organizational and time management skills
- Strong attention to details
- Ability to manage expectations, process and multiple projects simultaneously
- A roll up your sleeves and dive in approach with willingness to assist other functions as needed to achieve or exceed department and company business objectives Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs