Operations Manager

Acosta

Operations Manager at Mosaic responsible for operational effectiveness in marketing programs. Monitoring performance metrics and providing mentorship to coordinators and analysts.

Posted 7/9/2026full-timeToronto • 🇨🇦 CanadaMid-LevelSenior💰 CA$95,000 - CA$105,000 per yearWebsite

Tech Stack

Tools & technologies

PythonSQLTableau

About the role

Key responsibilities & impact

Delivering operational effectiveness of a program for clients which may include sales and training, agency/promotional events and/or product demonstrations.
Continuously monitor key performance metrics and indicators.
Partner with program leadership and Shared Services Departments to improve performance and identify opportunities for continued improvement.
Provide mentorship and career development to the Sr. Operations Coordinators and Client Business Analysts reporting into this role.

Requirements

What you’ll need

A Bachelor’s degree in Marketing, Statistics, Computer Services, Geography or related quantitative field, or equivalent practical experience
5-8 years of account management experience in a retail/merchandising/marketing environment OR any similar combination of education & experience
1-3 years of supervisory/management experience
Experience implementing retail marketing programs within retail and Mass accounts
Outstanding organizational skills, attention to detail, and prioritization of tasks
Project management - multi-faceted complex modeling and process management
Proven ability participating in or leading process improvement initiatives
Advanced data cleansing and data visualization using systems such as Power BI, Tableau, SQL, and R/Python
Able to project manage and implement technical innovation initiatives to meet business objectives and timelines
Ability to adapt and thrive in a fast-paced environment while maintaining the highest level of professionalism and integrity
Superior interpersonal skills to work closely with other team members and the client
Must have previous data tracking, data reporting and analysis experience with strong use of Excel at an expert level; including working knowledge of simple and complex formulas, v-lookup, pivot tables
Ability to monitor full time staffing placements and make recommendations for future staffing placement on new or existing programs
Ability to resolve issues quickly and effectively communicate solutions to both internal and external teams
Excellent written communication, verbal communication and presentation skills
Professional attitude working in an office environment

Benefits

Comp & perks

Professional development opportunities
Health insurance
401(k) plans
Paid time off
Flexible working arrangements

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Data CleansingData ReportingProcess ImprovementRetail Marketing ProgramsComplex ModelingExcel (Expert Level)V-LookupPivot TablesTechnical Innovation ImplementationPerformance Metrics Monitoring

Soft Skills

Outstanding Organizational SkillsAttention to DetailInterpersonal SkillsEffective CommunicationProfessional Attitude

Certifications

Bachelor’s Degree in Marketing, Statistics, Computer Services, Geography or Related Field