Sales and Service Coordinator, Bilingual FR/EN
Acosta
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇨🇦 Canada
Visit company websiteJob Level
JuniorMid-Level
About the role
- Provide sales, service and product support to Consumers, Retail Sales Associates and Trade Partners
- Support Trade Partners and the Whirlpool Service Technician team with parts and service inquiries
- Process field stock maintenance and part orders
- Helping consumers update their profiles in eCRM and register their products
- Educating consumers about their manufacturer’s warranty and explaining the benefits of purchasing an Extended Warranty Plan with the intent of making a sale.
- Support the day-to-day activity of an online product knowledge platform
- Maintain a high level of professional communication with internal and external stakeholders
- Resolve problems and action to be taken and then communicate them quickly and clearly
- Enhancing current SOPs and creating new processes, as required
- Support ongoing projects as required
Requirements
- 1-2 years’ experience in a customer service role
- Experienced in appliances and consumer electronics, considered a bonus
- Proficient in English and French (written and verbal)
- Superb communication skills, both written and verbal
- Must be available to work shifts: Day Shifts (9:00 -5:00 pm), Weekend shift (2x/month), Evening shifts (12:00 pm- 8:00 pm), Stat Holidays (time and a half provided when worked)
- Must be comfortable completing a criminal background check
- Physical Requirements: Seeing, Lifting (50 lbs.)
Benefits
- Health insurance
- Flexible work arrangements
- Professional development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer serviceeCRMparts and service inquiriesfield stock maintenanceproduct registrationwarranty explanationSOP enhancementprocess creation
Soft skills
communicationproblem resolutionprofessionalisminterpersonal skills
Certifications
criminal background check