Online Brand Ambassador

Acosta

Online Brand Ambassador engaging with customer feedback on e-commerce platforms. Strengthening brand credibility through timely responses and actionable insights for leadership.

Posted 6/10/2026full-timeSt Louis • Montana • 🇺🇸 United StatesJuniorMid-Level💰 $55,000 - $65,000 per yearWebsite

About the role

Key responsibilities & impact

Monitor and analyze online reviews, customer feedback, and Q&A across retail and e-commerce platforms to identify Voice of Customer (VOC) trends, recurring issues, and opportunities to improve the customer experience, providing actionable insights to leadership
Respond to customer reviews and product-related questions in a timely, professional, and brand-aligned manner
Reinforce brand image and presence through thoughtful engagement across .com platforms (reviews, Q&A, forums, etc.)
Partner with Product Marketing, Sales, Engineering, and other cross-functional teams to address customer concerns, facilitate solutions, and ensure accurate brand communications
Manage other aspects of Ratings & Reviews for assigned product category, including but not limited to review validity, syndication gaps, badging issues, at-risk SKUs, and proper, optimal SKU groupings
Maintain accuracy and organisation in reporting tools, dashboards, and tracking systems
Apply program guidelines and playbooks to ensure consistency in tone, messaging, and response quality
Collaborate effectively with team members to share learnings, best practices, and efficiencies
Stay up to date on product knowledge, brand messaging, and platform updates

Requirements

What you’ll need

Bachelor’s Degree in marketing, business, communications, or a related field preferred
1–2 years of experience in customer engagement, retail, e-commerce, digital marketing, or a related field
Experience working with online platforms, reviews, or customer-facing communication channels is an asset
Strong written communication skills with the ability to adapt tone to align with brand voice
High attention to detail, particularly in written responses and reporting accuracy
Analytical mindset with the ability to identify trends and summarise insights clearly
Strong organisational and time management skills in a remote work environment
Ability to manage multiple tasks and meet deadlines in a fast-paced setting
Comfortable working with digital tools, reporting systems, and Microsoft Office (Excel, Word, PowerPoint)
Strong judgement and professionalism when representing the brand in public-facing responses
Self-motivated with the ability to work independently while contributing to a team
Significant understanding of remote business tools such as smart phones, tablets, and/or laptop use, including trouble-shooting issues with connectivity
Proficiency with remote work technologies, including smartphones, tablets, and laptops, with the ability to troubleshoot connectivity and technical issues independently
Familiarity with consumer electronics products and emerging technologies is preferred but not required

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Acosta Website LinkedIn All Job Openings 10,000+ employees Founded 1927 🤝 B2B 🛍️ eCommerce 🛒 Retail 💰 Venture Round on 2003-01 B2B
eCommerce
Retail Acosta is a leading sales and marketing agency that connects brands with consumers across various retail and foodservice channels. The company leverages proprietary data, integrated marketing strategies, and retail execution services to enhance brand visibility and influence purchase decisions. With over 100 years in business, Acosta helps clients navigate the complexities of both brick-and-mortar and online marketplaces, ensuring their products are positioned effectively within the competitive landscape. Online Brand Ambassador Job not on LinkedIn 🔥 33 minutes ago 🏢🏡 St Louis – Hybrid 💵 $55k - $65k / year ⏰ Full Time 🟢 Junior 🟡 Mid-level 🎭 Brand Ambassador 🦅 H1B Visa Sponsor Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Monitor and analyze online reviews, customer feedback, and Q&A across retail and e-commerce platforms to identify Voice of Customer (VOC) trends, recurring issues, and opportunities to improve the customer experience, providing actionable insights to leadership
Respond to customer reviews and product-related questions in a timely, professional, and brand-aligned manner
Reinforce brand image and presence through thoughtful engagement across .com platforms (reviews, Q&A, forums, etc.)
Partner with Product Marketing, Sales, Engineering, and other cross-functional teams to address customer concerns, facilitate solutions, and ensure accurate brand communications
Manage other aspects of Ratings & Reviews for assigned product category, including but not limited to review validity, syndication gaps, badging issues, at-risk SKUs, and proper, optimal SKU groupings
Maintain accuracy and organisation in reporting tools, dashboards, and tracking systems
Apply program guidelines and playbooks to ensure consistency in tone, messaging, and response quality
Collaborate effectively with team members to share learnings, best practices, and efficiencies
Stay up to date on product knowledge, brand messaging, and platform updates 🎯 Requirements
Bachelor’s Degree in marketing, business, communications, or a related field preferred
1–2 years of experience in customer engagement, retail, e-commerce, digital marketing, or a related field
Experience working with online platforms, reviews, or customer-facing communication channels is an asset
Strong written communication skills with the ability to adapt tone to align with brand voice
High attention to detail, particularly in written responses and reporting accuracy
Analytical mindset with the ability to identify trends and summarise insights clearly
Strong organisational and time management skills in a remote work environment
Ability to manage multiple tasks and meet deadlines in a fast-paced setting
Comfortable working with digital tools, reporting systems, and Microsoft Office (Excel, Word, PowerPoint)
Strong judgement and professionalism when representing the brand in public-facing responses
Self-motivated with the ability to work independently while contributing to a team
Significant understanding of remote business tools such as smart phones, tablets, and/or laptop use, including trouble-shooting issues with connectivity
Proficiency with remote work technologies, including smartphones, tablets, and laptops, with the ability to troubleshoot connectivity and technical issues independently
Familiarity with consumer electronics products and emerging technologies is preferred but not required Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

customer engagementdigital marketingdata analysisreporting accuracytrend identificationcontent managementreview managementSKU managementbrand messagingcommunication channel management

Soft Skills

written communicationattention to detailorganizational skillstime managementprofessionalismself-motivationteam collaborationadaptabilityjudgmentproblem-solving