Field Support Representative

Acosta

Provide support to Retail Field Teams and internal employees, handling project issues and requests in a call center environment.

Posted 5/20/2026part-timeBentonville • 🇺🇸 United StatesMid-LevelSenior💰 $15 per hourWebsite

About the role

Key responsibilities & impact

Provide support to Retail Field Teams, Supervisors, and other internal employees to ensure that project issues and general requests are resolved and tracked in a call center environment.
Answer incoming calls in a call center environment for the Retail teams, internal employees, and external customers.
Occasional Outbound Campaign calls
Provide accurate answers to a variety of issues including but not limited to:
Project related questions
New hire issues
Systems and applications troubleshooting
Materials tracking
Time reporting
Training course troubleshooting
General procedures
Listen to callers’ needs and/or issues and provide helpful solutions.
De-escalate situations involving dissatisfied callers, offering patient assistance and support.
Collaborate with other Agents to improve customer service.
Guide callers through troubleshooting and navigating company sites, apps and/or devices.
Complete orders for requests of materials for various projects
Accurately document calls in a call center database.

Requirements

What you’ll need

High School degree and/or equivalent experience in customer service, call center support, and/or the retail industry.
Possess telephone and interpersonal and rapport building skills
Demonstrate problem-solving and decision-making skills
Strong communication skills, both written and verbal
Active listening skills
Adept time management and organizational skills
Adaptability and flexibility
Comfort working in a fast-paced environment
Basic troubleshooting skills
Microsoft Office: PowerPoint, Excel, Teams, SharePoint, and other Microsoft applications preferred.
Experience in BMC Helix and/or other call center databases preferred

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Acosta Website LinkedIn All Job Openings 10,000+ employees Founded 1927 🤝 B2B 🛍️ eCommerce 🛒 Retail 💰 Venture Round on 2003-01 B2B
eCommerce
Retail Acosta is a leading sales and marketing agency that connects brands with consumers across various retail and foodservice channels. The company leverages proprietary data, integrated marketing strategies, and retail execution services to enhance brand visibility and influence purchase decisions. With over 100 years in business, Acosta helps clients navigate the complexities of both brick-and-mortar and online marketplaces, ensuring their products are positioned effectively within the competitive landscape. Field Support Representative 🔥 19 minutes ago 🏢🏡 Bentonville – Hybrid 💵 $15 / hour ⏱ Part Time 🟡 Mid-level 🟠 Senior 💝 Customer Support 🦅 H1B Visa Sponsor Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Provide support to Retail Field Teams, Supervisors, and other internal employees to ensure that project issues and general requests are resolved and tracked in a call center environment.
Answer incoming calls in a call center environment for the Retail teams, internal employees, and external customers.
Occasional Outbound Campaign calls
Provide accurate answers to a variety of issues including but not limited to:
Project related questions
New hire issues
Systems and applications troubleshooting
Materials tracking
Time reporting
Training course troubleshooting
General procedures
Listen to callers’ needs and/or issues and provide helpful solutions.
De-escalate situations involving dissatisfied callers, offering patient assistance and support.
Collaborate with other Agents to improve customer service.
Guide callers through troubleshooting and navigating company sites, apps and/or devices.
Complete orders for requests of materials for various projects
Accurately document calls in a call center database. 🎯 Requirements
High School degree and/or equivalent experience in customer service, call center support, and/or the retail industry.
Possess telephone and interpersonal and rapport building skills
Demonstrate problem-solving and decision-making skills
Strong communication skills, both written and verbal
Active listening skills
Adept time management and organizational skills
Adaptability and flexibility
Comfort working in a fast-paced environment
Basic troubleshooting skills
Microsoft Office: PowerPoint, Excel, Teams, SharePoint, and other Microsoft applications preferred.
Experience in BMC Helix and/or other call center databases preferred Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Applicant Tracking System Keywords

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Hard Skills & Tools

call center supporttroubleshootingtime reportingmaterials trackingcustomer serviceproblem-solvingdecision-makingactive listeningbasic troubleshooting

Soft Skills

interpersonal skillsrapport buildingcommunication skillsorganizational skillsadaptabilityflexibilitytime managementde-escalationcollaboration