Director – Retail Operations

Acosta

Director of Retail Operations responsible for client relationship management and operational alignment. Overseeing KPIs and collaborating with internal teams to drive performance and improvements.

Posted 5/20/2026full-timeBentonville • 🇺🇸 United StatesLead💰 $94,380 - $110,000 per yearWebsite

About the role

Key responsibilities & impact

Build and strengthen trusted relationships with the client’s operations teams, serving as the primary point of contact for ongoing operational alignment.
Lead the ongoing management, communication, and performance tracking of KPIs; ensure clear visibility and accountability across both client and internal teams.
Establish and manage client expectations by aligning operational capabilities with realistic, achievable outcomes while maintaining a high standard of execution.
Identify execution and delivery opportunities through data analysis, client discussions, and field observations; provide actionable recommendations to improve performance.
Develop strong working relationships across internal teams including Operations, Analytics, Finance, HR, and Sales to drive positive business impact and ensure aligned execution.
Support ongoing refinement of labor models and execution strategies to improve efficiency, consistency, and program effectiveness.
Provide regular updates to senior leadership on KPI performance, business health, risks, and opportunities through clear, data-driven communications and presentations.
Proactively identify operational challenges and serve as a key escalation point to drive timely resolution and maintain client satisfaction.

Requirements

What you’ll need

Bachelor’s degree required, or commensurate experience in business, operations, or a related field
Proven experience managing client relationships within retail or field operations environments
Strong understanding of large-scale labor models and workforce execution
Demonstrated success managing KPIs and driving accountability across teams
Strong cross-functional collaboration and relationship-building skills
Excellent communication and presentation skills with the ability to influence stakeholders
Data-driven mindset with the ability to translate insights into actionable plans
Highly organized with strong problem-solving and decision-making capabilities

Benefits

Comp & perks

Health insurance
401(k) matching
Paid time off
Flexible work hours

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data analysisKPI managementlabor modelsworkforce execution

Soft Skills

relationship-buildingcommunicationpresentationproblem-solvingdecision-makingcross-functional collaborationorganizational skills

Certifications

Bachelor's degree