Senior Client Account Manager

Acosta

Senior Client Account Manager responsible for client support in a 3PL retail marketing firm. Ensures client priorities are understood and executed effectively through coordination with various teams.

Posted 5/13/2026full-timeBentonville • 🇺🇸 United StatesSenior💰 $67,650 - $80,000 per yearWebsite

About the role

Key responsibilities & impact

Serve as the primary point of contact for assigned clients; build trusted partnerships through clear, responsive, and proactive communication.
Lead regular client touchpoints (e.g., weekly meetings) to review priorities, performance, upcoming initiatives, and risks; document decisions and next steps.
Partner cross-functionally (Senior Leadership, Field Operations, Customer Service, Retail, and Reporting/Analytics) to plan, launch, and manage programs from kickoff through completion.
Develop clear field-facing direction (instructions, job aids, timelines, and FAQs) and ensure teams have what they need to execute accurately in-store.
Collaborate with Sales to identify and support growth opportunities, including incremental programs, expanded coverage, and value-added solutions.
Coordinate with Operations to monitor execution quality, resolve issues, and implement corrective actions to improve compliance and outcomes.
Track program compliance, retail trends, and KPIs; produce recurring reporting and provide insights to internal stakeholders and clients.
Partner with Regional Managers to ensure field teams are trained, equipped, and aligned to client standards and program requirements.
Manage frequency plans and budgets, tracking pacing throughout the month and communicating adjustments as needed.
Conduct store visits with and without clients to support planning, validate execution, and identify opportunities for improvement.
Work schedule follows a hybrid model (approximately 60% in-office / 40% work-from-home), based on business needs.

Requirements

What you’ll need

Bachelor’s degree required (or equivalent combination of education and relevant experience).
Minimum 5 +years of experience in retail merchandising, retail execution, and/or consumer packaged goods (CPG).
Working knowledge of retailer requirements and execution standards across channels such as Consumer Electronics (CE), Big Box, Warehouse, and CPG.
Solid understanding of margins, revenue/cost drivers, and basic financial concepts; managerial accounting exposure is a plus.
Experience supporting structured, multi-market retail programs and/or client-specific initiatives preferred.
Proficiency with Microsoft Office (Outlook, Word, Excel, PowerPoint) and common collaboration tools (e.g., Teams, Zoom) and PDF software.
Ability to travel to client, regional, corporate, vendor, training, and retail locations as required.

Benefits

Comp & perks

Health insurance
401(k) matching
Flexible work hours
Paid time off
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

retail merchandisingretail executionconsumer packaged goodsfinancial conceptsmanagerial accountingprogram complianceKPI trackingmulti-market retail programsclient-specific initiatives

Soft Skills

communicationcollaborationproblem-solvingleadershiporganizational skillsproactive approachrelationship buildingadaptabilityattention to detail

Certifications

Bachelor’s degree