Customer Business Manager

Acosta

Customer Business Manager for CROSSMARK executing client strategies and driving brand growth. Enhance customer relationships and achieve sales goals across assigned accounts in retail settings.

Posted 5/5/2026full-timeMarlborough • Massachusetts • 🇺🇸 United StatesMid-LevelSenior💰 $67,650 - $72,000 per yearWebsite

About the role

Key responsibilities & impact

Serve as the retailer expert for assigned accounts, owning day-to-day execution of client strategies and ensuring flawless in-store and retailer-level execution across brands.
Grow client business faster than the category and the retailer, leveraging deep knowledge of retailer operations, merchandising strategies, and customer insights to drive measurable results.
Build and sustain strong relationships with both Clients and Retail Customers within an assigned geographic region by understanding their goals, priorities, and success metrics.
Own execution of strategic business plans across all client brands, with accountability for sales, share growth, distribution, promotion, pricing, merchandising, and financial performance.
Develop and present targeted, insight-driven client plans that strengthen brand activation, improve promotional effectiveness, and align with retailer strategies.
Act as the primary point of communication for Client Teams, providing proactive updates on performance, opportunities, risks, and progress against business plans.
Translate customer insights and retailer changes into clear, actionable recommendations, ensuring cross-functional teams remain informed and aligned as true “customer experts.”
Consistently use CROSSVIEW as the standardized framework for business planning, communication, execution, and performance tracking—driving visibility, efficiency, and consistency internally and with clients.
Collaborate with Business Account Managers and internal partners to refine strategic plans and optimize execution based on retailer and category dynamics.
Identify and sell incremental opportunities and services by analyzing client strategies, brand performance, and category trends to unlock additional growth.
Support and participate in CROSSVIEW Business Reviews, providing performance insights, recommendations, and client-ready materials to drive informed decision-making.
Deliver exceptional client satisfaction by owning execution strategies end-to-end and ensuring commitments are met with professionalism, urgency, and accountability.

Requirements

What you’ll need

Bachelor’s degree preferred or equivalent combination of education and experience.
Minimum 2 years of experience in the CPG industry preferred.
3+ years of sales experience, preferably in retail, CPG, or a customer-facing role.
Experience working with retailers and managing client relationships.
Strong communication skills, including listening, presentation, written, and verbal communication.
Insights-based, consultative selling and negotiation skills with the ability to influence outcomes.
Intermediate category management knowledge, including understanding of the 4 Ps (Product, Price, Promotion, Placement).
Solid business acumen, including understanding of market dynamics, industry trends, and financial performance.
Strong organizational, time management, and prioritization skills with the ability to manage multiple initiatives.
Customer-focused mindset with a commitment to delivering high levels of client satisfaction.
Ability to remain professional and effective in a fast-paced, results-driven environment.
Intermediate proficiency in Microsoft Office, including Excel (pivot tables and data analysis), PowerPoint (client-ready presentations), Word and Outlook (business communication).

Benefits

Comp & perks

Health insurance
401(k) matching
Flexible work hours
Paid time off
Remote work options

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

sales experiencecategory managementconsultative sellingnegotiation skillsdata analysisfinancial performance analysismerchandising strategiescustomer insightsbusiness planningperformance tracking

Soft Skills

strong communication skillslisteningpresentation skillsorganizational skillstime managementprioritization skillscustomer-focused mindsetprofessionalismaccountabilitycollaboration