LOA Administrator

Acosta

LOA Administrator managing leave of absence, Return to Work, and Accommodation requests for Acosta Group. Ensuring compliance with federal regulations and internal standards in hybrid work setting.

Posted 5/2/2026full-timeCharlotte • Florida, North Carolina • 🇺🇸 United StatesJuniorMid-Level💰 $60,000 - $70,000 per yearWebsite

About the role

Key responsibilities & impact

Manage all LOA, Return to Work and Accommodation requests, including FML, PLOA, MLOA, STD, LTD, and ADA LOAs.
Make determinations based on state and federal regulations.
Ensure ongoing claim management is within company service standards and industry best practices.
Coordinate efforts at each stage in the LOA process including the Return to Work process and Accommodation requests.
Communicate decisions and ongoing expectations with claimants and supervisors.
Main contact for disability and ADA carriers, as well as physicians, associates, supervisors, and HRBPs.

Requirements

What you’ll need

Associate’s degree in relevant field of study (or three years of relevant work experience).
Two (2) years disability management and/or FMLA administration experience required.
CCM, RN or BSN certification with combination of Case Management experience preferred.
Human Resources experience and ADA knowledge preferred.
**Knowledge, Skills and Abilities:**
Strong knowledge of leave of absence.
Critical Thinking.
Self-Starter.
Ability to identify basic problems, analyze information and draw valid conclusions/resolution.
Strong written and verbal communication skills.
Multi-task and manage multiple projects.
Work independently in a fast-paced environment with changing priorities.
Demonstrated ability to deal with confidential information.
Problem solving, time management and priority setting skills.
Strong computer skills.
Strong computer and customer service skills.

Benefits

Comp & perks

Health insurance
401(k) matching
Paid time off
Flexible work arrangements
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

disability managementFMLA administrationcase managementleave of absence managementADA knowledge

Soft Skills

critical thinkingself-starterproblem solvingtime managementpriority settingstrong written communicationstrong verbal communicationmulti-taskingability to work independentlyability to handle confidential information

Certifications

CCMRNBSN