Acosta

Manager, Digital Solutions – AI Enablement

Acosta

full-time

Posted on:

Location Type: Hybrid

Location: Jacksonville • Florida • United States

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Tech Stack

ServiceNow

About the role

  • Provide strategic leadership for enterprise platforms supporting collaboration, communications, project management, and artificial intelligence.
  • Oversee a blended team and ensure governance and change enablement.
  • Optimize user experience across digital systems.
  • Provide privileged access to sensitive HR and payroll data.
  • Support AI tool deployment and maintain operational continuity.
  • Provide after-hours support and occasional travel to align global operations.

Requirements

  • Education: Bachelor’s degree in Information Systems, Technology, Business, or a related field preferred (or equivalent practical experience).
  • Experience: 4 or more years supporting enterprise digital platforms, digital operations, or IT service delivery in a corporate environment.
  • Platform Expertise: Hands-on experience with Microsoft digital platforms, including Power Platform (i.e. Power Automate, Power BI, Copilot Studio, Project Operations), Microsoft 365, and/or ServiceNow.
  • AI & Automation Enablement: Experience supporting the testing, deployment, or adoption of AI-assisted tools, automation workflows, or digital assistants to improve operational efficiency.
  • Operational Delivery: Strong understanding of production support, incident response, deployment coordination, and operational workflows in a live enterprise environment.
  • Governance & Change: Working knowledge of platform governance, change enablement, lifecycle management, and service management practices.
  • Collaboration & Communication: Ability to partner effectively with technical and non-technical stakeholders, translate requirements, and support global teams across multiple regions.
  • Leadership Exposure: Experience serving as a player-coach in team lead or workstream coordinator capacity, including escalation management, light oversight of contractors or peers, and delivery and execution accountability.
Benefits
  • We prioritize your growth, development, and well-being to help you reach your full potential.
  • Opportunities that fit your lifestyle and ambitions—whether you’re looking for part-time flexibility or full-time career advancement.
  • Acosta Group is an equal opportunity employer and will ensure that applicants with disabilities are provided with reasonable accommodations.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
enterprise platformsAI-assisted toolsautomation workflowsoperational workflowsincident responsedeployment coordinationplatform governancechange enablementlifecycle managementservice management
Soft Skills
strategic leadershipcollaborationcommunicationpartnering with stakeholderstranslating requirementsteam leadershipescalation managementoversightdelivery accountabilityexecution accountability