Acosta

Customer Marketing Manager

Acosta

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $97,900 - $139,900 per year

About the role

  • Execute the day-to-day implementation of the customer reference program for RCS for Business, serving as a key external contact for some of the world’s most recognized brands
  • Create and implement a holistic strategy to develop and scale customer advocacy content, including case studies, video testimonials, and speaker opportunities, to demonstrate the ROI and impact of RCS for Business.
  • Identify and onboard new reference customers. Manage and monitor customer reference activity, keeping data current and accurate to ensure BD, Product, and Marketing teams have ready access to compelling customer stories.

Requirements

  • 5+ years of experience in customer marketing, customer advocacy, customer evidence, or related roles.
  • Experience within the tech or telecommunications industry.
  • Post-secondary education in Marketing, Communications, Business, or a related field.
  • Strong storytelling and content development skills.
  • Experience engaging customers and building trusted relationships with global brands.
  • Excellent communication skills and comfort presenting to senior stakeholders.
  • Strong project management capabilities and ability to manage multiple engagements simultaneously.
  • Experience with business messaging, mobile communications, MarTech, or AdTech.
  • Experience producing video content or managing customer testimonial projects.
  • Background working with international markets or global customer bases.
  • Analytical mindset with the ability to turn metrics into insights and narrative.
Benefits
  • Health insurance
  • 401(k) matching
  • Flexible work hours
  • Paid time off
  • Remote work options
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer marketingcustomer advocacycontent developmentproject managementbusiness messagingmobile communicationsMarTechAdTechvideo content productioncustomer testimonial management
Soft Skills
storytellingrelationship buildingcommunicationpresentationproject managementanalytical mindset