Customer Success Manager
Acosta
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
Tableau
About the role
- Communicate with key Nest Enterprise Channel Wholesale partner accounts to ensure all program elements are running smoothly. From new program implementation to ongoing partnership operations, it will be your role to ensure our day to day success.
- Coordinate collaboratively with Google Strategic Partner Managers, and other internal cross-functional teams to identify upsides and drive issue resolutions as they arise.
- Prepare and share account plans and regular updates with the partnerships team on key account progress - ensure we are tracking towards (and meeting) our goals, including developing and leading partner-facing and internal Quarterly Business Reviews for key national accounts.
- In conjunction with the Strategic Partner Manager, manage key partnerships throughout the lifecycle, including upsell and cross-sell, and ensure partnership is tracking towards goals while resolving program delivery issues in a timely fashion.
- Work closely with both technical & business resources (internally and externally) to manage program development & launch, and ongoing day to day program management & logistics.
- Work collaboratively internally and externally to forecast sales, ensure adequate supply for client needs, and develop marketing & promotional initiatives.
- Work with Finance to ensure accounts remain up to date, and partner rebates are processed accurately and efficiently (ie credit memos, MDF payments, etc..)
- Drive the launch and delivery of Google Hardware products in a manner that maximizes key promotional drive times.
- Actively contribute and evolve the team’s delivery and account management methodology, including processes and documentation.
- Organize and analyze data to inform decisions related to sales and overall operational efficiencies.
- Evaluate channel performance weekly and find new opportunities to increase sales.
- Some team and partner related travel required as needed.
- Other duties as assigned
Requirements
- Minimum of 5 years of experience in a fast-paced environment such as technology, consulting, or a start-up preferably in an engagement/account management role
- Bachelor’s degree in business management or business data analytics (ideal)
- Account Management experience and strong understanding of two step distribution
- Experience presenting, collaborating, and conveying ideas with diverse clients at all levels of their business
- Consultative and/or Challenger selling experience
- Experience solving challenging commercials issues
- Experience collaborating with cross-functional teams
- Comfortable with data analysis and problem solving
- Exceptional and proven follow up/follow through
- Strong organizational skills and extreme attention to detail
- Willing to wear multiple hats and eager to do what it takes to get the job done
- Strong written and oral communication skills
- Motivated, proactive team player with innovative ideas to inspire partner trust & loyalty
- Proven experience building strong internal and external relationships
- Thrives in a dynamic team environment
- Experience with Tableau, Excel, Salesforce, G-Suite
- Fluency in Google Suite (Docs, Sheets, Slides)
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
account managementdata analysisconsultative sellingChallenger sellingproblem solvingsales forecastingprogram managementupsellcross-selloperational efficiencies
Soft skills
communicationcollaborationorganizational skillsattention to detailfollow upteam playerrelationship buildingproactiveinnovative thinkingadaptability