Acosta

Benefits Operations Manager

Acosta

full-time

Posted on:

Origin:  • 🇺🇸 United States • Florida

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Job Level

Mid-LevelSenior

About the role

  • Lead, mentor and develop a team of benefits professionals, setting clear goals and providing regular feedback
  • Lead day-to-day administration ensuring that assigned benefits are delivered as designed and plan issues are resolved on a timely basis
  • Serve as a subject matter expert and escalation point for complex benefits issues
  • Oversee annual open enrollment processes, including system setup, communications and vendor coordination
  • Ensure accurate and timely processing of benefit enrollments, changes and terminations
  • Serve as primary liaison with benefit vendors such as BenefitFocus to monitor performance and partnership
  • Monitor service levels and escalating issues as needed
  • Manage benefits platforms and ensure system accuracy and integration with payroll
  • Identify opportunities to streamline benefit processes and enhance the Associate Experience
  • Keep abreast of changing regulations relating to assigned benefit plans
  • Manage workload distribution amongst the team and ensure timely execution of deliverables
  • Collaborate across the HR team to achieve successful implementation of business strategies and identification and implementation of business process improvement
  • Foster a collaborative and high-performing team culture
  • Miscellaneous duties as assigned

Requirements

  • Bachelor’s degree (CEBS Certified preferred)
  • Minimum five (5) years in benefit administration or HR Operations
  • Thorough ERISA knowledge of qualified and non-qualified benefit plans
  • Knowledge of pension administration
  • Subject matter expert in a variety of benefit plan/programs/legal regulations
  • Excellent communication skills (Written, Oral, Presentation)
  • Good organizational/follow-up skills
  • Excellent PC skills
  • Excellent interpersonal skills
  • Proven leader with ability to motivate staff to excellence
  • May require moderate physical effort including lifting materials and equipment weighing less than 15 pounds
  • Position involves viewing a computer monitor for more than 30% of the time
  • Personal protective equipment may need to be worn