Operations Manager
Expedia Group
Benefits Operations Manager
Acosta
full-time
Posted on:
Location: Florida • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Lead, mentor and develop a team of benefits professionals, setting clear goals and providing regular feedback
- Lead day-to-day administration ensuring that assigned benefits are delivered as designed and plan issues are resolved on a timely basis
- Serve as a subject matter expert and escalation point for complex benefits issues
- Oversee annual open enrollment processes, including system setup, communications and vendor coordination
- Ensure accurate and timely processing of benefit enrollments, changes and terminations
- Serve as primary liaison with benefit vendors such as BenefitFocus to monitor performance and partnership
- Monitor service levels and escalating issues as needed
- Manage benefits platforms and ensure system accuracy and integration with payroll
- Identify opportunities to streamline benefit processes and enhance the Associate Experience
- Keep abreast of changing regulations relating to assigned benefit plans
- Manage workload distribution amongst the team and ensure timely execution of deliverables
- Collaborate across the HR team to achieve successful implementation of business strategies and identification and implementation of business process improvement
- Foster a collaborative and high-performing team culture
- Miscellaneous duties as assigned
Requirements
- Bachelor’s degree (CEBS Certified preferred)
- Minimum five (5) years in benefit administration or HR Operations
- Thorough ERISA knowledge of qualified and non-qualified benefit plans
- Knowledge of pension administration
- Subject matter expert in a variety of benefit plan/programs/legal regulations
- Excellent communication skills (Written, Oral, Presentation)
- Good organizational/follow-up skills
- Excellent PC skills
- Excellent interpersonal skills
- Proven leader with ability to motivate staff to excellence
- May require moderate physical effort including lifting materials and equipment weighing less than 15 pounds
- Position involves viewing a computer monitor for more than 30% of the time
- Personal protective equipment may need to be worn
