Acosta Institute

Human Resources

• The HR Advisor will help design and lead the Company’s implementation of a new employee engagement and dispute resolution program and processes.
• This will include benchmarking, program design, process and policy design and improvement, investigation and utilization of best practices, implementation and oversight.
• Also provides oversight for local site/business unit needs in the areas of employee engagement, employee relations, change management and execution of HR core processes (where appropriate).

HR Advisor

Outside Sales

Field Sales Team

Business Analyst

• Ensure the operational efficacy and excellence of the organization
• Design and document work flow
• Manage and provide solutions to new business concepts and ideas
• Understand stakeholders’ business requirements and business process management, then translate them to requirements
• Prioritize, analyze and document business processes
• Identify opportunities for improvement/efficiency
• Negotiate agreements and commitments between business partners (internal and external), operations and IT from requirements gathering to implementation
• Work directly with stakeholders to research and identify operational business requirements with sufficient detail and clarity

• Operator Contact: 70% of time allocation. Make, obtain, and secure sales. Develop and maintain sales through product presentations and customer interaction on behalf of CORE clients as directed.
• Develop and maintain a Platinum Partner Portfolio, a minimum of 35 accounts by calling on them every 60 days.
• Make a minimum of 12 sales calls per week.
• Present a minimum of 3 clients on each sales call.
• Utilize CRM for planning & reporting sales activity, obtaining targets, objective planning, and self-management by entering all relevant information in real time and in accordance with all assigned deadlines.
• Maintain and update operator profiles: Buyer contacts, priority, market segments, attributes, size, buying group affiliation, distribution channel, client competitive information, etc.
• Manage administrative time in an effective manner. Preparing for and securing the necessary sales tools(samples, programs, digital presentation, etc.) needed for a professional sales presentation.
• Support team effort as needed and requested by management via company sales meetings, food shows, vendor fairs and district sales meetings.

Field Sales

Analyst

• Work with HR users to analyze, design, develop, test, and implement programs to meet special and on-going needs of HR customers particularly around time and attendance and payroll
• Assist users to develop, maintain, produce, and distribute standard and custom reports, queries, and interfaces
• Revises existing programs to increase operating efficiency or adapt to new business requirements
• Function as a subject matter expert on HRIS related projects. Including but not limited to analyzing and testing HR and Payroll applications. The responsibilities also include system upgrade, enhancements, and customizations to ensure efficiency and accuracy of process and data
• Ensures HR databases are maintained with accurate and up-to-date information through data entry, file transfers, and regular audits
• Acts as a liaison with managerial and systems analysis personnel to clarify program intent, identify problems, recommend changes, and determine extent of programming involved
• Participate in the development of, and advise management on, information technology strategy and technology deployment
• Responsible for overall program delivery for identified solutions, utilizing industry best practices to ensure business value is delivered
• Resolve complex technical problems by troubleshooting, analyzing, detecting, identifying, and correcting system deficiencies
• May direct the work of others
• Performs other duties as assigned

HRIS Analyst III

Customer Support

• Manage order changes directly with customers
• Handle change orders, order logistics, pricing issues, and quantity issues
• Be the first contact with customers for any confirmed order challenges or issues

Customer Support – Solutions Specialist

Systems Engineer

• The BSA will represent the business community and IT to solicit, analyze, document, and prioritize business processes, proactively identify opportunities for improvement and delivering a resolution.
• Partner with all levels of the organization and external parties to understand and document business requirements, processes and workflows developing both written and visual depictions of requirements and process flows.
• Work with developers to write functional and technical specifications that achieve those requirements.
• Serve as a subject matter expert to the developers building those functions, and work with the QA team to test the developed functionality.
• Negotiate agreements and commitments between business partners (internal and external) and IT from initial request and requirements gathering through to implementation, support, and maintenance.
• Be the Business/SME liaison back to the business leadership or IT Staff to influence, manage change, and educate for priority setting to ensure business commitments and objectives are met.
• Lead cross-functional work sessions with both the business and IT customers to capture stakeholder needs and required system requirements/features.
• Collaborate with PM’s in creating the Project Charter, SLAs, and Statements of Work.
• Evaluate the impact of potential software and process changes on the organization.
• Lead development, documentation, and analysis of detailed functional and/or technical requirements.
• Lead small to medium projects/change initiatives with Business, Vendors, and IT.