Monitor and respond to comments, mentions, and direct messages across all social platforms (Instagram, TikTok, X, Facebook, Reddit, YouTube) with empathy and brand-aligned precision.
Implement creative tactics to spark meaningful conversations and increase community sentiment among our customers.
Act as the primary support bridge, escalating technical issues or complex inquiries to the appropriate internal teams while maintaining a helpful and human touch.
Identify and participate in trending cultural moments and real-time social conversations to keep Acorns relevant and top-of-mind for our customers.
Track community trends, feedback, and recurring questions to provide the social team with actionable insights for future content ideation.
Uphold the Acorns values—Lead With Heart and Always Build Trust—in every digital interaction.

Requirements

Proven experience managing high-volume social communities for consumer brands, with a knack for turning passive followers into active advocates.
Ability to write in a tone that is approachable, professional, and mission-driven, ensuring every customer feels supported.
A high degree of creativity with the ability to brainstorm "outside the box" engagement ideas that turn standard support interactions into memorable brand moments.
A "find a way" mentality to resolve customer concerns quickly and creatively.
Exceptional drive and precision in delivery.
A belief that your work is tied to your life's mission.
Optimistic about the potential of societal change.

Benefits

Competitive freelance rates.
Talented and motivated team who care deeply about one another, our mission, and our customers.
The rare opportunity to create a new world, solving big societal challenges through meaningful work.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

empathycreativitycommunicationproblem-solvingcustomer supportengagementactive listeningbrand alignmentoptimismmission-driven