Customer Support Agent

Acorn Stairlifts, Inc.

Customer Support Agent providing service and technical support for Acorn Stairlifts. Ensuring excellent customer service while resolving inquiries and technical issues while maintaining professionalism.

Posted 4/23/2026full-timeOrlando • Florida • 🇺🇸 United StatesJuniorMid-Level💰 $18 per hourWebsite

About the role

Key responsibilities & impact

Serve as the primary point of contact for customer and dealer inquiries
Resolve customer concerns with professionalism and empathy
Provide basic technical assistance and escalate complex issues
Document customer interactions and complete incident reports
Confirm service appointments and coordinate daily scheduling
Assist customers with parts orders and service call scheduling
Determine warranty coverage and support accurate invoicing or collections
Identify recurring service issues and escalate when necessary
Process RMAs and respond to voicemail and email support requests
Follow all safety, security, and company procedures

Requirements

What you’ll need

Proficient in Microsoft Windows; strong typing skills
Excellent verbal and written communication
Customer-focused mindset with strong listening skills
Ability to handle difficult situations with professionalism
Strong analytical and troubleshooting abilities
Team-oriented, adaptable, and able to work in a changing environment
Reliable with strong work ethic and schedule adherence
Associate’s degree (preferred), OR 2–4 years of customer support or related experience, OR Equivalent combination of education and experience

Benefits

Comp & perks

Comprehensive benefits package: Medical, Dental, Vision
Enrollment in company 401(k) program, with company match
Company-paid Life Insurance + Short- and Long-Term Disability
7 paid holidays + 10 days paid time off annually; paid time off increases to 15 days annually after 2 years
A supportive, energetic workplace where success is celebrated

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Microsoft Windowstyping skillsanalytical abilitiestroubleshooting abilities

Soft Skills

verbal communicationwritten communicationcustomer-focused mindsetlistening skillsprofessionalismadaptabilityteam-orientedreliabilitystrong work ethicschedule adherence

Certifications

Associate’s degree