Partner Support Specialist

Acorn Biolabs

As Partner Support Specialist at Acorn Biolabs, enhance clinic interactions and ensure seamless communication. Drive customer success in understanding cellular preservation and regenerative medicine services.

Posted 7/26/2026full-timeIrvine • California • 🇺🇸 United StatesJuniorMid-Level💰 $60,000 - $90,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Customer Success and Client Services, with a strong focus on delivering exceptional customer experiences and managing relationships with healthcare providers. Proficient in coordinating operations across multiple internal teams to ensure seamless service delivery.

Highest-signal resume keywords

Customer Success ExperienceOutstanding Communication SkillsOrganizational SkillsProactive Problem SolvingCRM Platform Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Experience ManagementAccount CoordinationHealthcare OperationsAttention to DetailMulti-Priority Management

Soft Skills

Professional CommunicationOwnership and AccountabilityRelationship Building

Tools & Technologies

HubSpotSalesforce

Industry Keywords

Healthcare ProvidersMedical DevicesBiotechnologyLife Sciences

About the role

Key responsibilities & impact

Deliver an Exceptional Customer Experience
Serve as the primary day-to-day point of contact for assigned partner clinics.
Build trusted relationships through responsive, proactive, and professional communication.
Ensure every clinic interaction reflects Acorn's commitment to quality and service excellence.
Resolve customer issues quickly while maintaining a positive customer experience.
Support new clinic onboarding and ensure a smooth transition from commercial onboarding to ongoing operations.
Coordinate with internal teams to ensure timely sample processing, product fulfillment, shipping, and follow-up.
Keep clinics informed throughout the lifecycle of their patients' orders.
Partner closely with Laboratory Operations, Clinical Affairs, Logistics, Marketing, Finance, and Sales.
Help ensure information flows seamlessly between our internal teams and partner clinics.

Requirements

What you’ll need

2–5 years of experience in Customer Success, Customer Experience, Client Services, Account Coordination, Healthcare Operations, or a related field.
Outstanding written and verbal communication skills.
Strong organizational skills with exceptional attention to detail.
Ability to manage multiple priorities in a fast-paced, high-growth environment.
Highly proactive with a strong sense of ownership and accountability.
Passion for delivering exceptional customer experiences.
Experience working with physician practices, healthcare providers, medical devices, biotechnology, or life sciences (preferred).
Experience with CRM platforms such as HubSpot, Salesforce, or similar systems (preferred).

Benefits

Comp & perks

Unlimited PTO
paid Parental Leave
L&D Budget
Employee stock options