Systems Support Analyst
ACOM Sistemas
full-time
Posted on:
Location Type: Hybrid
Location: Curitiba • 🇧🇷 Brazil
Visit company websiteSalary
💰 R$0 - R$2,500 per month
Job Level
Mid-LevelSenior
Tech Stack
ERPSQL
About the role
- Filter, analyze and document tickets in the system and route them to the responsible teams;
- Provide support to implementation consultants and assist in resolving questions;
- Record improvements in the area;
- Perform Onboarding and Setup activities;
- Configure permissions, users, settings, integrations and operational parameters;
- Perform technical and maintenance/support activities;
- Analyze and validate integration issues between systems;
- Run technical tests to ensure the environment is functioning correctly;
- Simulate client processes to validate user acceptance (homologation) before production;
- Monitor post-deployment stabilization, fix issues and guide the client;
- Conduct meetings with clients to gather requirements;
- Deliver training, monitor implementation phases and ensure delivery within the schedule.
Requirements
- Basic knowledge of technology (infrastructure, systems, networks or databases)
- Basic SQL knowledge for simple queries (desirable)
- Experience in customer support (in-person or remote)
- Ability to interpret business rules and technical documentation
- Basic knowledge of integrations (APIs) is a plus
- Previous experience in technical support, service desk or ERP is a plus.
Benefits
- Work-from-home allowance
- Health insurance
- Dental insurance
- Childcare assistance
- Workplace exercise program
- Career development plan
- Profit-sharing (PLR)
- Life insurance
- Food allowance
- Meal allowance
- Transportation allowance
- Pharmacy partnership/discounts
- Employee discount club
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
SQLAPItechnical supportservice deskERPintegration analysisuser acceptance testingsystem configurationtroubleshootingticketing systems
Soft skills
customer supportcommunicationrequirements gatheringtraining deliveryproblem-solvingorganizational skillscollaborationattention to detailtime managementclient guidance