Customer Contact Center Specialist – Call Center
ACNB Bank
full-time
Posted on:
Location Type: Office
Location: Gettysburg • Pennsylvania • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Handle a high volume of inbound and outbound calls along with Chat interactions
- Step up during high-pressure or escalated calls, resolving issues involving online banking and debit cards
- Manage multiple applications and tabs while researching and communicating accurate information
- Complete account maintenance, online deposit account openings, and loan inquiries
- Listen for sales opportunities and refer customers to the right departments
- Achieve contact center goals like call handling speed and referral counts
Requirements
- High school diploma or equivalent required
- Experience in Call Center or Branch Banking preferred
- Proficiency in MS Office (Word, Excel)
- Excellent written communication skills for Chat or Secure Messages
- Ability to stay focused and calm during challenging customer interactions
- Solid computer skills: comfortable navigating multiple programs and systems
Benefits
- Health insurance
- 401(k)
- Paid time off
- 11 paid holidays
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
account maintenanceonline deposit account openingsloan inquiriescall handling speedreferral countsproficiency in MS Officenavigating multiple programsresearching information
Soft skills
excellent written communicationability to stay focusedcalm under pressurecustomer interaction skillssales opportunity identification
Certifications
high school diploma or equivalent