ACNB Bank

Call Center Representative

• Handle a high volume of inbound and outbound calls along with Chat interactions
• Step up during high-pressure or escalated calls, resolving issues involving online banking and debit cards
• Manage multiple applications and tabs while researching and communicating accurate information
• Complete account maintenance, online deposit account openings, and loan inquiries
• Listen for sales opportunities and refer customers to the right departments
• Achieve contact center goals like call handling speed and referral counts

Customer Contact Center Specialist – Call Center