ACNB Bank

Community Manager

• Meet and exceed customer satisfaction goals by ensuring accurate profiling, delivering tailored solutions, and maintaining a customer-centric approach aligned with Service Excellence Standards.
• Achieve and surpass individual sales targets while contributing to office-wide sales objectives by effectively identifying cross-selling and referral opportunities.
• Ensure compliance with all internal controls and regulatory requirements, minimizing risk to the bank and safeguarding against fraudulent activity.
• Maintain high levels of accuracy and completeness when opening deposit accounts, processing loan applications, and conducting financial transactions.
• Strengthen customer relationships by successfully referring clients to other lines of business (Wealth Management, Mortgage Lending, etc.) and fostering team collaboration.
• Travel to assigned community banking offices across Gettysburg, Fairfield, Biglerville to provide front-line support and seamless customer service.
• Create exceptional customer experiences by assessing financial needs and offering personalized banking solutions.
• Open deposit accounts and process consumer credit and loan applications with precision and efficiency.
• Build long-term relationships with customers through needs-based selling and proactive outreach.
• Stay informed on competitor offerings and market trends to provide customers with valuable insights.
• Manage risks and regulatory compliance while resolving customer inquiries promptly and effectively.
• Serve as a mentor and provide support to other Community Banking Specialists and Associates.

Community Banking Specialist

• Greet and assist customers in a friendly and courteous manner using the Bank Service Excellence Standards.
• Accept deposits, cash checks, accept loan payments, sell official checks, and maintain an approved level of cash.
• Ask questions and identify needs to enhance customer relationships; actively refer customers to appropriate Community Banking team members.
• Prepare daily settlement and proof of cash transactions; balance cash drawer accurately and efficiently on a daily basis.
• Cooperate with and support adherence to all internal policies, procedures, and practices in support of risk management and overall safety and soundness.

Community Banking Associate – Bank Teller

• Greet and assist customers in a friendly and courteous manner using the Bank Service Excellence Standards
• Accept deposits, cash checks, accept loan payments, sell official checks, and maintain an approved level of cash
• Ask questions and identify needs to enhance customer relationships; actively refer customers to appropriate Community Banking team members
• Prepare daily settlement and proof of cash transactions; balance cash drawer accurately and efficiently on a daily basis
• Cooperate with and support adherence to all internal policies, procedures, and practices in support of risk management and overall safety and soundness

Community Banking Associate, Teller – Part-time

• Meet and exceed client satisfaction goals by ensuring accurate profiling, delivering tailored solutions, and maintaining a client-centric approach aligned with Service Excellence Standards.
• Achieve and surpass individual sales targets while contributing to office-wide sales objectives by effectively identifying cross-selling and referral opportunities.
• Ensure compliance with all internal controls and regulatory requirements, minimizing risk to the bank and safeguarding against fraudulent activity.
• Maintain high levels of accuracy and completeness when opening deposit accounts, processing loan applications, and conducting financial transactions.
• Strengthen customer relationships by successfully referring clients to other lines of business (Wealth Management, Mortgage Lending, etc.) and fostering team collaboration.

Community Banking Associate, Part-time

Call Center Representative

• Handle a high volume of inbound and outbound calls along with Chat interactions
• Step up during high-pressure or escalated calls, resolving issues involving online banking and debit cards
• Manage multiple applications and tabs while researching and communicating accurate information
• Complete account maintenance, online deposit account openings, and loan inquiries
• Listen for sales opportunities and refer customers to the right departments
• Achieve contact center goals like call handling speed and referral counts

Community Banking Specialist

Community Banking Associate – Bank Teller

Community Banking Associate, Teller – Part-time

Community Banking Specialist

Community Banking Associate, Part-time

Customer Contact Center Specialist – Call Center