ACNB Bank

Community Manager

• Greet and assist customers in a friendly and courteous manner using the Bank Service Excellence Standards
• Accept deposits, cash checks, accept loan payments, sell official checks, and maintain an approved level of cash
• Ask questions and identify needs to enhance customer relationships; actively refer customers to appropriate Community Banking team members
• Prepare daily settlement and proof of cash transactions; balance cash drawer accurately and efficiently on a daily basis
• Cooperate with and support adherence to all internal policies, procedures, and practices in support of risk management and overall safety and soundness

Community Banking Associate I

• Engage with customers and perform a variety of banking transactions to service the communities we serve
• Use your interpersonal skills to enhance customer relationships and provide exceptional service
• Opportunities to mentor new associates and generate referrals to internal business partners
• Prepare daily settlement and proof of cash transactions; balance cash drawer accurately on a daily basis
• Cooperate with and support adherence to all internal policies, procedures, and practices in support of risk management and overall safety and soundness.

• Effectively supervise, coach, and mentor the Community Banking Associate team to achieve performance expectations, uphold standards, and foster an atmosphere of teamwork and communication
• Ensure consistent delivery of high-quality customer service experiences and resolve inquiries and service deficiencies promptly and accurately
• Maintain precision in balancing and managing vault, office currency, and coin levels, while ensuring adherence to controls, audit requirements, and regulatory compliance
• Facilitate office-wide success by guiding the team to identify sales opportunities and make referrals to other departments or services
• Mitigate risks by ensuring strict compliance with policies, procedures, and security protocols to protect the bank and customers
• Lead by example in building relationships with customers and expanding financial solutions
• Supervise the Community Banking Associate team to ensure efficient transaction processing and exceptional customer service
• Support and coach team members in meeting sales goals, balancing performance, and adhering to bank standards
• Oversee operational functions such as cash management, vault supervision, and ATM servicing
• Coordinate workflow and collaborate with the Community Banking Manager to achieve office goals
• Participate in team staffing and development processes, including onboarding and performance management

Community Banking Supervisor – Sr Head Teller

• Coach, mentor, and develop your Community Banking team to deliver exceptional service and achieve sales, deposit, and lending goals.
• Lead by example as a player-coach—setting goals, tracking performance, and ensuring your office meets and exceeds business objectives.
• Represent ACNB Bank at local events and organizations, strengthening the bank’s presence and cultivating long-term relationships.
• Resolve customer concerns efficiently and ensure each interaction reflects our standard of Service Excellence.
• Manage branch operations including vault balancing, compliance, and risk controls with precision and integrity.
• Partner with internal business lines such as Wealth Management, Treasury Management, Mortgage Lending, and Commercial Lending to deliver comprehensive financial solutions.