ACLU

Senior Software Engineer, CRM, Product & Engineering

ACLU

full-time

Posted on:

Location Type: Remote

Location: Remote • New York • 🇺🇸 United States

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Salary

💰 $161,123 per year

Job Level

Senior

Tech Stack

AWSAzureCloudJavaScriptMS SQL ServerSQL

About the role

  • Reporting to the Director of Engineering, Digital Engagement the Senior Software Engineer (CRM) will be responsible for supporting ACLU’s implementation and customization of Blackbaud CRM, collaborating with other engineers, designers, product roles and end users to support the development, deployment, and maintenance of our cloud-based application
  • This role will translate stakeholder needs into technical solutions, ensuring the platform not only functions reliably but also empowers staff to raise funds, engage supporters, and deliver impact
  • This role will play a key role in shaping how CRM capabilities evolve, building integrations, customizations, and features that make the system scalable, secure, and responsive to organizational priorities
  • The Senior Engineer owns CRM system-wide concerns, setting technical direction, and making high-level decisions for how the team extends and integrates the primary fundraising CRM (Blackbaud CRM)
  • Translate fundraising and organizational needs into technical solutions, working with crossfunctional teams to refine complex requirements and propose scalable, long-term solutions
  • Lead the design and development of solutions within Blackbaud CRM (integrations, customizations, automations, dashboards) and adjacent to the platform (services and products that interact with constituent data) throughout the lifecycle from concept through implementation, deployment, and iteration
  • Set technical direction and oversee implementation across the CRM ecosystem, ensuring that solutions advance staff effectiveness, supporter engagement, and long-term scalability
  • Mentor other tech team members and provide technical guidance; establish best practices and policies and common design patterns relating to software development code reviews
  • Own the implementation of off-platform CRM related functions and products that impact constituent data within and across CRM ecosystem
  • Ensure compliance with privacy and security regulations and ACLU board policies that protect consumer data through processes and tooling
  • Ensure documentation, functional and technical specifications are accurate, clear, and consistently updated, with attention to tailoring communication so that both technical and non-technical stakeholders can easily understand and apply the information
  • Engage in special projects and other duties as assigned

Requirements

  • Extensive professional experience developing software for full-stack enterprise systems in a production environment, with demonstrated ownership of system design and technical direction
  • Experience customizing and extending large-scale fundraising CRMs or other enterprise-level constituent data systems
  • Experience deploying and managing applications and services in a cloud environment (e.g. Amazon Web Services, Azure)
  • Proficiency with .Net web app stack (Framework 4.x), C#, JavaScript frameworks, CSS, and MS SQL Server (writing performant queries, functions, stored procedures)
  • Knowledge of Blackbaud’s Software Development Kit (SDK) or prior experience developing with Blackbaud products is preferred
  • CI/CD experience
  • Strong system design skills and extensive knowledge of software engineering best practices
  • Excellent communication and collaboration skills, with a track record of partnering with cross-functional teams to translate organizational needs into technical solutions
  • Experience in one or more of the following areas preferred: Nonprofit or campaign advocacy, fundraising, volunteer management
Benefits
  • Time away to focus on the things that matter with a generous paid time-off policy
  • Focus on your well-being with comprehensive healthcare benefits (including medical, dental and vision coverage, parental leave, gender affirming care & fertility treatment)
  • Plan for your retirement with 401k plan and employer match
  • We support employee growth and development through annual professional development funds, internal professional development programs and workshops

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
full-stack development.NetC#JavaScript frameworksCSSMS SQL ServerCI/CDsystem designBlackbaud CRMBlackbaud SDK
Soft skills
communicationcollaborationmentoringtechnical guidanceproblem-solvingstakeholder engagementbest practices establishmentdocumentationcross-functional teamworkadaptability