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ACI Worldwide

Senior Technical Account Manager

ACI Worldwide

Customer-facing technical role managing relationships for enterprise customers at ACI Worldwide, a leader in real-time payments software. Ensuring exceptional service delivery and driving value realization.

Posted 8/1/2026full-timeOmaha • New York • 🇺🇸 United StatesSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Technical Account Management with a focus on customer relationship optimization, complex technical issue resolution, and cross-functional collaboration. Proficient in leveraging AI tooling and adhering to service governance models to enhance customer outcomes in enterprise environments.

Highest-signal resume keywords
Technical Account ManagementCustomer SuccessComplex Technical EscalationsSaaS and Cloud EnvironmentsService Governance Models

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
Technical Account ManagementComplex System ArchitecturesRoot Cause AnalysisIncident ResponsePerformance OptimizationContractual ObligationsHealth ChecksTechnical ReviewsAI ToolingService Commitments
Soft Skills
Excellent Communication SkillsProblem-SolvingMentoringCross-Functional CollaborationCustomer Advocacy
Certifications & Qualifications
Bachelor’s Degree in Computer ScienceBachelor’s Degree in EngineeringBachelor’s Degree in Information Systems
Industry Keywords
Enterprise CustomersPaymentsFinancial TechnologyMission-Critical Transaction ProcessingService GovernanceSaaSHosted EnvironmentsCloud EnvironmentsCustomer-Critical SituationsTechnical Consulting

Tech Stack

Tools & technologies
Cloud

About the role

Key responsibilities & impact
  • Serve as the primary technical point of contact for assigned complex or enterprise customers.
  • Own the post-implementation technical relationship, ensuring stability, performance, and optimization of ACI solutions.
  • Develop deep understanding of customer environments, business priorities, and contractual obligations.
  • Advocate for customer needs internally and coordinate cross-functional engagement to drive resolution and value realization.
  • Manage complex technical issues and escalations, ensuring timely resolution and clear communication.
  • Facilitate major incident response, including root cause analysis and post-incident reviews.
  • Ensure adherence to SLAs and service commitments in collaboration with Support and Operations teams.
  • Leverage AI tooling to bring velocity, holistic understanding and value to the customer relationship.
  • Perform as a key contributor for technical reviews, health checks, and service governance meetings with customers.
  • Identify risks, trends, and opportunities to improve system performance and customer outcomes.
  • Partner with Customer Success and Sales to support renewals, expansions, and strategic initiatives.
  • Collaborate closely with Product, Engineering, and Professional Services to align solutions to customer needs.
  • Share best practices and provide informal mentoring to other Technical Account Managers.
  • Contribute to continuous improvement of TAM processes, tools, and documentation.

Requirements

What you’ll need
  • Bachelor’s degree in Computer Science, Engineering, Information Systems, or equivalent practical experience
  • 5–8+ years of experience in Technical Account Management, Customer Success, Technical Consulting, or similar customer-facing technical roles
  • Experience supporting enterprise customers in SaaS, hosted, cloud, payments, or financial technology environments
  • Demonstrated success managing complex technical escalations and executive-level customer interactions
  • Strong ability to understand and explain complex system architectures and integrations
  • Excellent verbal and written communication skills across technical and non-technical audiences
  • Proven ability to operate effectively in high-pressure, customer-critical situations.
  • Prior experience in payments, financial services, or mission-critical transaction processing environments (preferred)
  • Experience working with globally distributed customers and cross-functional teams (preferred)
  • Familiarity with service governance models and enterprise support frameworks (preferred)

Benefits

Comp & perks
  • Opportunities for growth
  • Career development
  • Competitive compensation and benefits package
  • Innovative and collaborative work environment