Principal Program Manager

ACI Worldwide

Principal Program Manager leading coordination of complex programs at ACI Worldwide. Advocating for customers while managing schedules, resources, budgets, and team dynamics.

Posted 5/26/2026full-time🇷🇴 RomaniaLeadWebsite

Tech Stack

Tools & technologies

PMP

About the role

Key responsibilities & impact

Organizes and coordinates multiple large and/or complex customer facing or internal programs.
Provides strategic guidance to team and project managers in ways that promote ACI's culture.
Coordinates departmental or cross-functional teams, focused on the delivery of new products/systems or upgrade of existing products/systems.
Partners with stakeholders’ business unit leaders to translate their objectives into manageable programs that will execute upon those strategies.
Monitors the program from initiation through implementation and delivery.
Accountable for planning and directing schedules, managing resource needs and monitoring budget/spending.
Organizes cross-functional activities, ensuring completion of the program on time, with agreed upon scope, within budget and of the highest quality.
Provides dashboard reporting at a program level and leads update meetings.
Takes a leadership role in managing one or more complex, programs critical to the success of the customer and ACI.
Leads team of project managers allocated to projects within the program.
Manages program issues and risks through identification, evaluation, tracking, communication, escalating and mediation in an orderly manner.
Facilitates successful negotiations such as resource constraints throughout the program.
Coach and mentor junior associates in program and project methodologies, best practices, and build relationships with customers.
Collaborate with peers to share lessons learned across multiple programs and portfolios and harvest best practices across the organization.
Create an environment where team members feel secure sharing their opinions, skills, and knowledge without fear of being treated as insignificant.
Communicates effectively across all levels of the organization to drive progress and keep leadership and all project stakeholders informed of program updates and status.

Requirements

What you’ll need

Bachelor’s Degree, or equivalent work experience.
10 or more years related program management experience with demonstrated experience delivering high quality results for complex, transformational programs or 15 or more years of project management experience managing complex projects.
Excellent communications skills, verbal and written.
Ability to communicate effectively with C-Level.
Understand the strategic value of common program and cross-program goals and objectives.
Demonstrates ability to advocate for the customer on a strategic level.
Ability to operate as a change agent, influencing and driving action cross-functionally and with external partners.
Proficient in use of MS Project.
PMP highly desired, working towards obtaining or approved equivalent
Ability to remain optimistic and positive in uncertain, new or complex situations.
Ability to bring all your capabilities to the moment –knowledge, experience, skill, judgment, intuition to lead the team.
Ability to view uncertainty as a challenge/opportunity rather than a threat.
Ability to turn setbacks and failures into a learning opportunity for improved performance.
Establishes and maintains positive expectations and attitudes that lay the foundation for effective, positive and constructive work efforts.

Benefits

Comp & perks

opportunities for growth
career development
competitive compensation and benefits package
innovative and collaborative work environment

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

program managementproject managementstrategic planningbudget managementrisk managementresource managementdashboard reportingprogram deliverychange managementnegotiation

Soft Skills

communicationleadershipmentoringcollaborationproblem-solvingadvocacyoptimisminfluencerelationship buildingadaptability

Certifications

PMP