Senior Customer Success Manager

ACI Worldwide

Senior Customer Success Manager for ACI managing strategic accounts to optimize payment solutions. Driving customer success and revenue growth for the payments ecosystem spanning global operations.

Posted 5/21/2026full-timeRemote • Montana • 🇺🇸 United StatesSeniorWebsite

About the role

Key responsibilities & impact

Responsible for growing revenue for a book of business that includes multiple strategic accounts and/or
Demonstrates consistent growth/predictability in assigned book of business
Drive success for ACI customers with fast, simple, and secure payments, from around the world.
Consult customers on their journey to optimize their payments program through
adoption/renewal/expansion of ACI solutions.
Communicate/negotiate commercial and high-level technical interactions to deliver positive outcomes.
Understand customers' business challenges and industry trends to consult on how ACI can support their
objectives and influence their roadmap.
Serve as a trusted advisor to customers establishing, maturing, and executing their payment strategies.
Function as a customer's single point of contact with ACI, while coordinating/collaborating within ACI
teams to deliver on customer commitments and experience.

Requirements

What you’ll need

BS/BA degree and 8+ years of related experience.
Experience in payments required; experience in merchant vertical preferred
Successfully integrated with and is proficient presenting at C-Suite/ Board level.
Ability to present and facilitate discussions with payments decision makers and working teams
Ability to negotiate complex, high value contracts, including renewals
Experience resolving complex scenarios, requiring alignment of internal and external stakeholders to enable customers to succeed and grow their assigned book of business
Self-directed planning & interactions with some direction on complex issues

Benefits

Comp & perks

Opportunities for growth
Career development
Competitive compensation and benefits package
Innovative and collaborative work environment

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

paymentscontract negotiationcustomer relationship managementbusiness developmentstrategic account managementtechnical consultingpayment program optimizationC-Suite presentationstakeholder alignmentcomplex problem resolution

Soft Skills

communicationnegotiationconsultative sellingcollaborationself-directionstrategic thinkingcustomer advocacyinfluencingfacilitationtrust building

Certifications

BS/BA degree