Director of Operations

Director of Operations driving improvements in ACI's payments ecosystem. Supporting product governance, risk management, and operational excellence.

Posted 4/17/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

Key responsibilities & impact

Improves the operational systems, processes and policies in support of the Product organization’s mission.
Plays a significant role in short and long-term planning, including initiatives geared toward operational excellence.
Supports management reporting and analysis.
Understand and adhere to all corporate policies.
Own and oversee the monthly enterprise risk management (ERM) cadence for product-related risks across merchant and banking/payment software.
Lead the first-line compliance function within the merchant and banking/payment software line of business.
Provide product governance and operationalization ensuring products are fully and accurately operationalized.
Provide business operations functions for Third Party partnerships.
Lead a small, experienced team with clarity, accountability, and consistency to provide product governance and enterprise-grade risk management.
Perform other duties as assigned.

What you’ll need

Bachelor’s degree or equivalent work experience.
5 years’ experience in Business Operations and 5 years’ experience in Product Lifecycle development.
Leadership or management experience required.
Excellent computer skills and proficient in excel, word, outlook, and access.
Excellent communication skills both verbal and written.
Excellent interpersonal skills and a collaborative management style.
Budget development and oversight experience.
A demonstrated commitment to high professional ethical standards and a diverse workplace.
Excellent people manager, open to direction and Collaborative work style and commitment to get the job done.
Ability to challenge and debate issues of importance to the organization.
Ability to look at situations from several points of view.
Persuasive with details and facts.

Comp & perks

ATS Keywords

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Hard Skills & Tools

business operationsproduct lifecycle developmentbudget developmentrisk managementproduct governanceoperational excellencemanagement reportinganalysis

Soft Skills

leadershipcommunicationinterpersonal skillscollaborative managementpeople managementaccountabilitypersuasivenessproblem-solving

Certifications

Bachelor's degree