Customer Success Manager

ACI Learning

Customer Success Manager responsible for overseeing Corporate, Government, and Academic accounts at ACI Learning. Act as an advisor, drive adoption, and ensure customer satisfaction.

Posted 7/2/2026full-timeRemote • Colorado • 🇺🇸 United StatesJuniorMid-Level💰 $70,000 - $80,000 per yearWebsite

About the role

Key responsibilities & impact

You'll act as the trusted advisor for your assigned accounts, building real relationships with the people who make decisions and the people who use the product day to day.
Drive adoption, usage expansion, and retention across your assigned accounts
Run a structured outreach plan and keep it consistent month over month
Build relationships with key stakeholders and serve as their go-to advisor
Own onboarding for your accounts and get fully proficient in our CRM and engagement tools quickly
Log engagement activity in our systems of record and keep a current weekly forecast in Salesforce
Spot and close upsell and cross-sell opportunities on your own
Partner with Sales, Product, Marketing, and Support to resolve issues and land outcomes
Bring the customer's voice back inside the company and push for improvements based on what you hear
Use account data to prioritize, plan, and make decisions

Requirements

What you’ll need

Bachelor's degree or equivalent relevant experience
2+ years in Customer Success, Account Management, Sales, Support, Implementation, or another customer-facing role
Experience managing customer relationships, working with stakeholders, and supporting adoption or retention goals
The ability to learn and use Salesforce, Outreach, and related CRM and engagement tools effectively
Strong verbal and written communication
A track record of juggling multiple priorities, following through on commitments, and coordinating across internal and external teams

Benefits

Comp & perks

Comprehensive medical, dental, and vision coverage—starting the 1st of the month after your hire date.
Four weeks of paid parental or medical leave, so you can focus on what matters most.
Flexible PTO policy, sick time, and eight paid holidays — because we believe in balance.
401(k) retirement plan so you can invest in your future from day one.
One free course each year after 90 days — advancing your skills is part of the job.
Tuition assistance to support your continued education and professional growth.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Customer Relationship ManagementAccount ManagementAdoption StrategiesRetention StrategiesData Analysis

Soft Skills

Verbal CommunicationWritten CommunicationPrioritizationCoordinationProblem Solving

Certifications

Bachelor's Degree