Customer Service

Achieve

Customer Service Representative providing support to members through phone and email. Helping everyday people navigate their financial journey with care and empathy while collaborating with the team.

Posted 7/2/2026full-timeRemote • Texas • 🇺🇸 United StatesJunior💰 $16 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on empathy and effective communication. Capable of managing high call volumes while accurately documenting member interactions.

Highest-signal resume keywords

Customer Service ExperienceStrong Communication SkillsHigh Volume Call HandlingEmpathySolution Mindset

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

People-Focused ApproachCollaborationActive Listening

Certifications & Qualifications

High School Diploma or Equivalent

Industry Keywords

Call CenterRetailMember InteractionsDocumentation

About the role

Key responsibilities & impact

Communicate with our members via phone and email, exhibiting care in every interaction
Listen to our members, providing empathy and solutions to their unique needs
Collaborate with your team to share knowledge and best practices
Accurately document Member interactions and activity

Requirements

What you’ll need

Minimum of 1 year of Customer Service experience (call center or retail)
High school diploma or equivalent
Available for an 8-hour shift between the hours of 6am - 8pm
People-focused approach and solution mindset
Ability to handle a high volume of inbound calls
Strong communication skills

Benefits

Comp & perks

401 (k) with employer match
Medical, dental, and vision with HSA and FSA options
Competitive vacation and sick time off, as well as dedicated volunteer days
Access to wellness support through Employee Assistance Program, Talkspace, and fitness discounts
Up to $5,250 paid back to you on eligible education expenses
Pet care discounts for your furry family members
Financial support in times of hardship with our Achieve Care Fund
A safe place to connect and a commitment to diversity and inclusion through our six employee resource groups