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About the role
Key responsibilities & impact- Help think through the end-to-end customer experience, identifying key touchpoints.
- Support execution of our reputation management strategy across brands.
- Help build and maintain the program infrastructure that feeds a multi-channel video and content pipeline.
- Support and help grow our brand ambassador programs.
- Synthesize data and reporting across programs, translating findings into clear insights and recommended actions for internal stakeholders and leadership.
- Partner with the Integrated Director to identify, build, and iterate on AI-powered workflows.
Requirements
What you’ll need- 2+ years of experience in marketing, integrated communications, or business operations, including hands-on execution of programs that span multiple teams or channels.
- Some exposure to or curiosity about customer journey mapping, nurture flows, or how messaging ladders through a product or campaign experience.
- Demonstrated ability to contribute to structured programs with measurable outcomes (marketing campaigns, advocacy programs, employee or customer engagement initiatives, or similar).
- Genuine curiosity about AI and how it applies to marketing work.
- Hands-on experience with tools like Claude, ChatGPT, Perplexity, NotebookLM, or building custom workflows (GPTs, Gems, agents) is a real differentiator here.
- Strong writing and communication skills across formats: documents, briefs, presentations, and stakeholder updates.
- Data fluency, comfortable in Google Sheets, Slides, and Microsoft Office; able to synthesize and present findings clearly.
- Exposure to multi-channel marketing environments: social, PR, content, or communications.
- Experience in financial services or communications is a bonus, not a requirement.
Benefits
Comp & perks- Hybrid and remote work opportunities
- 401 (k) with employer match
- Medical, dental, and vision with HSA and FSA options
- Competitive vacation and sick time off, as well as dedicated volunteer days
- Access to wellness support through Employee Assistance Program, and Talkspace
- Up to $5,250 paid back to you on eligible education expenses
- Pet care discounts for your furry family members
- Financial support in times of hardship with our Achieve Care Fund
- A safe place to connect and a commitment to diversity and inclusion through our six employee resource groups
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer journey mappingnurture flowsmarketing campaignsadvocacy programsemployee engagement initiativescustomer engagement initiativesdata synthesisreportingAI-powered workflowsmulti-channel marketing
Soft Skills
strong writing skillscommunication skillscuriositydata fluencyability to synthesize findingscollaborationinsight generationstakeholder engagementpresentation skillsprogram execution
