Collections Representative

Achieve Test Prep

Collections Representative recovering overdue accounts for Achieve Test Prep, which makes higher education more accessible and affordable. Managing calls, payment plans, and collection cases remotely.

Posted 8/8/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in collections through effective negotiation and communication skills, utilizing collection software and outbound dialers to manage customer accounts and secure payments.

Highest-signal resume keywords

Collections ExperienceNegotiation SkillsCommunication SkillsAnalytical SkillsGoal-Oriented

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

CollectionsPayment NegotiationAccount AnalysisPayment Plan DevelopmentTarget Achievement

Soft Skills

Persuasive AbilitiesTeam CollaborationIndependent Work

Tools & Technologies

Collection SoftwareOutbound Dialer

About the role

Key responsibilities & impact

Utilize an outbound dialer to make collection calls and handle inbound collection inquiries
Thoroughly review customer accounts and ask relevant questions to assess their ability to pay
Follow up on missed payment arrangements to secure payments
Negotiate payment amounts and terms with customers to ensure successful collections
Manage and work on assigned collection cases efficiently and effectively
Make outbound calls using an automated dialer and handle inbound collection calls
Assess customers' ability to pay and negotiate payment plans to recover outstanding balances

Requirements

What you’ll need

Proven experience in collections or a similar role
Strong persuasive abilities and excellent negotiation skills
Ability to analyze customer accounts and determine payment capabilities
Excellent communication skills, both verbal and written
Ability to work independently and as part of a team
Proficiency in using collection software and outbound dialers
Goal-oriented with a strong desire to meet and exceed targets
Ability to work a flexible schedule from 9 am to 5 pm EST

Benefits

Comp & perks

Competitive hourly pay
Commission based on the amount collected
Comprehensive training and ongoing professional development
Supportive and collaborative team environment
Opportunities for career advancement