ACETECH Global

Application Engineer

• Installation & Configuration: Travel to ambulance builders, vehicle outfitters and other customer sites to install control panels in a wide range of vehicles and equipment, following company and manufacturer guidelines.
• Carry out advanced 12‑volt electrical work, including power and ignition connections, relays, fusing, harness routing and integration with OEM and specialist systems.
• Use appropriate hand and power tools safely and correctly, ensuring tidy and secure installations suitable for emergency and specialist vehicles.
• System Testing & Commissioning: Configure and test installed systems to confirm correct operation and connectivity.
• Verify GPS/telematics functions, inputs/outputs and communication with back‑office platforms, resolving issues where possible on‑site.
• Escalate complex technical issues to senior technical support where required, providing clear information on findings.
• Maintenance & Troubleshooting: Diagnose and resolve faults in 12‑volt vehicle electrical systems related to installations, including wiring faults, poor grounds, blown fuses and parasitic drains.
• Perform routine maintenance, upgrades and removal/re‑installation of systems as required.
• Work largely unsupervised in the field, managing your own schedule and prioritising jobs effectively.
• Documentation & Reporting: Complete installation, service and stock usage reports accurately and on time using company systems.
• Record any deviations from standard procedures, vehicle‑specific issues and final configuration details.
• Provide feedback on tools, processes and documentation to support continuous improvement.
• Customer Interaction & Safety: Represent the company professionally at ambulance builders, outfitters and other customer sites, maintaining high standards of communication and customer service.
• Explain system basics to customers post‑installation, ensuring they understand how to use the system and who to contact for support.
• Follow all company health and safety procedures, including use of PPE, safe driving practices and adherence to customer site rules.
• Stock & Equipment: Take responsibility for stock, tools and test equipment, ensuring items are secure, maintained and accounted for. Arrange repairs or replacements for faulty equipment in line with company processes.

Field Application Engineer