Ace Handyman Services

Inside Sales

• Managing customer communications, selling & booking jobs, supporting sales conversations, and coordinating schedules for our field team
• Answering phones, booking jobs, reviewing inbound emails, text messages, responding to customer calls, and following up on online leads in a timely and professional manner
• Educating customers on our services, capabilities, pricing structure, and availability
• Building estimates and guiding customers through service decisions primarily by phone, text, and email
• Scheduling and coordinating jobs using our dispatching and scheduling software
• Maintaining accurate customer records, job notes, and sales activities within our CRM system
• Monitoring job progress and assisting technicians in real time in the field, communicating with clients, and ensuring jobs are running as expected
• Auditing job actions and information to ensure accuracy and completeness before being closed out, you have extreme attention to detail
• Communicating schedule updates and changes clearly with customers and field technicians
• Working closely with the GM and leadership team to support smooth daily operations
• Completing daily administrative and operational tasks using a structured checklist

Inside Sales, CSR