Ace Edu Institute

CRM Developer, Administrator

Ace Edu Institute

full-time

Posted on:

Location: Alabama • 🇺🇸 United States

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Salary

💰 $120,000 per year

Job Level

Mid-LevelSenior

Tech Stack

JavaScript.NET

About the role

  • As the CRM Developer and Administrator, you will be responsible for the administration, development, and customization of our Dynamics 365 CRM system to meet the needs of our business.
  • Work closely with various departments to ensure the CRM system supports our business processes and objectives.
  • Administration: manages and maintains the Dynamics 365 CRM environment, including user accounts, security roles, and permissions.
  • Administration: monitors system performance and troubleshoot issues as they arise.
  • Administration: performs regular system updates and upgrades to ensure optimal performance and security.
  • Administration: develops and maintains documentation for system configuration, processes, and procedures.
  • Development: customizes and configures Dynamics 365 CRM to meet business requirements, including creating custom entities, fields, forms, and workflows.
  • Development: develops and implement plugins, custom workflows, and integrations with other systems using C#, .NET, JavaScript, and other relevant technologies.
  • Development: collaborates with business analysts and stakeholders to gather requirements and translate them into technical specifications.
  • Development: conducts testing and debugging of customizations and integrations to ensure quality and functionality.
  • Support and Training: provides technical support and training to end-users to ensure effective use of the CRM system.
  • Support and Training: develops and deliver training materials and user guides.
  • Support and Training: assists with data migration and data management tasks, including data import/export and data cleansing.

Requirements

  • Demonstrates self-reliance by meeting/exceeding workflow needs.
  • Demonstrates positive attitude and motivation, concern for students, teamwork, and excellent time management skills.
  • Follows established processes as outlined by organization and leadership.
  • Completes assigned duties based on daily business needs and individual skill set.
  • Consistently produces a high volume of quality work.
  • Capable, and adapts as needed, to work under pressure and meet tight deadlines.
  • Proven ability to work independently with limited supervision and with other department personnel.
  • Must support and embrace the College’s B Corp mission to improve the people and communities we serve through our civic engagement initiatives.
  • Must have exceptional communication, organization, and time management skills.
  • Must be "self-motivated" as well as creative and efficient in proposing solutions to complex, time-critical problems.
  • Must be collaborative in driving decisions and a team-player.
  • Strong analytical and problem-solving skills with a high attention to detail.
  • Builds and maintains student satisfaction.
  • Recognizes and anticipates student needs.
  • Proven experience as a Dynamics 365 CRM Administrator/Developer.
  • Strong knowledge of Dynamics 365 CRM customization and configuration.
  • Proficiency in C#, .NET, JavaScript, and other relevant programming languages.
  • Excellent problem-solving skills and attention to detail.
  • Strong communication and interpersonal skills.
  • Ability to work independently and as part of a team.