Ace Edu Institute

Financial Planning and Analysis

• Reconciles student payments to the student information system and general ledger (ex. credit card payments, lockbox).
• Processes award and audit third-party financing arrangements with student accounts to ensuring third-party financing funds are properly received and reported.
• Reviews and audit student ledgers for charges, scholarships, degree conferral and grants.
• Manages other payment options for students (ex. payroll, direct bill)
• Manages financial holds and department email inbox.
• Manages and assists with collections which involves outreach to students.
• Assists with finance and accounting duties as workload requires.
• Assists with training new hires or team members in cross training

Finance & Accounting Specialist

Manager

• You are responsible for the management and productivity of all Enrollment Counselors.
• You lead an Enrollment team of 10-12 team members tasked with recruiting students in degree and professional development programs.
• Daily management of the team includes tracking and reporting of certain key metrics.
• Interviews and hires Enrollment Counselors using approved methods and models.
• Conducts ongoing group and one-on-one training as needed to ensure the team develops critical skills.
• Provides constructive feedback to staff throughout the year.
• Responsible for departmental goals, adequate forecasting and strategy for goal achievement.
• Works cross-functionally to drive continuous improvement in enrollment team processes.
• Ensures the team is compliant and trained in all regards to all school/company policies and procedures.

Enrollment Manager

QA Engineer

• Conduct detailed reviews of ACE courses throughout their development, examining content accuracy, alignment, formatting consistency, and regulatory compliance while assessing materials from both instructor and student perspectives.
• Collaborate with curriculum developers and instructional designers to identify and resolve issues.
• Participate in development meetings to provide QA expertise.
• Evaluate courses for student engagement opportunities.
• Create and maintain quality assurance documentation.
• Generate detailed reports on findings and trends.
• Apply advanced editing and fact-checking skills to ensure all educational materials meet established standards.
• Manage multiple projects simultaneously while contributing to the continuous improvement of QA processes and procedures.

Quality Assurance Specialist

Administration

• Proactively identifies and engages with prospective educational partners through targeted outreach, including cold calls, in-person visits, and virtual engagements.
• Builds and nurtures long-term relationships with key decision-makers to foster trust, collaboration, and mutual growth.
• Develops and manages a robust pipeline of prospective students through strategic lead generation, personal networking, and partner referrals.
• Implements data-driven follow-up strategies to maintain consistent engagement and move prospects through the enrollment funnel.
• Conducts in-depth interviews with prospective students to understand their goals, motivations, and barriers.
• Possess a deep understanding of an assigned territory from local, regional and state opportunities.
• Aligns ACE’s program offerings with student needs using a consultative approach that emphasizes value, outcomes, and career alignment.
• Maintains strong, ongoing relationships with existing partner networks to enhance the student experience and generate referrals.
• Serves as a liaison between ACE and partner organizations to ensure alignment on goals, expectations, and shared success metrics.
• Collaborates with internal stakeholders—including leadership, enrollment, marketing, and integrated operations—to share insights, refine strategies, and identify opportunities for innovation.
• Stays abreast to ACE's current program offerings and be knowledgeable of ACE's products.
• Contributes to the development of scalable outreach models and best practices that support state-based growth.
• Designs and execute high-impact events, presentations, and activities that promote ACE’s programs and generate qualified leads.
• Represents ACE at trade shows, conferences, and community events to expand brand awareness and build strategic relationships.
• Consistently meets or exceeds performance expectations as outlined in the Partner Engagement Administrators Expectation policy.
• Upholds ACE’s standards of excellence in customer service, responsiveness, and ethical engagement.

Partner Engagement Administrator

Software Engineer

• Functions as a curriculum and instruction subject matter expert who advocates for the most current curriculum design theories/methodologies and ACE strategic goals required to deliver high-quality, engaging online courses for adult learners.
• Collaborates with SMEs and eLearning Content Designers to develop curriculum documents and components required to produce a course, including course blueprints, scripts for course videos, and other learning activity and resource documents.
• Supports department leaders, faculty members, and SMEs as they gather thorough, relevant, evidence-based, and aligned content required to develop courses by facilitating online training, written and oral communication, and feedback loops.
• Uses a SME’s content to develop course materials that are aligned, evidence-based, current, factual, career-relevant, clear, and consistent.
• Collaborates with other teams within the Curriculum Development and Production department to infuse innovation into courses and assure the quality ACE course components using established guidelines and checklists.
• Evaluates the effectiveness of the curriculum and makes revisions based on SME feedback, data analyses, and changes in the college, program, and/or field.
• Conducts academic research to fact-check SME-provided content and identify content gaps.
• Uses project management software to coordinate project workflows, document the time required for projects and tasks, coordinate tasks with team members, facilitate SME payments, and cross-check program and course launch deadlines for on-time completion.
• Selects appropriate channels to demonstrate positive, professional, and concise oral, written, and interpersonal communication skills.
• Uses storytelling and examples to reinforce learning.
• Embraces continuous improvement processes, flexibility, solution-based critical thinking, self-reflection, and an overall growth mindset when facing challenges or opportunities for improvement.
• Demonstrates expert composition skills to adapt writing for various purposes, tones, and audiences, showcasing skills in conducting research, copyediting transcripts for educational videos, proofreading, revising, editing, and applying the ACE and American Psychological Association style guides/manuals.

Curriculum Developer

Administrative Assistant

• Facilitates communication between ACE’s departments and various constituent groups.
• Provides holistic support for ACE’s departments by identifying and improving processes.
• Manages projects in an efficient and effective manner, ensuring all key components and timelines are documented.
• Supports CEO and other executive leaders and various committees in organizing meetings, recording minutes and continuing the conversation through process and/or project management.
• Prepares key reports for Executive team.
• Manages and submits budget requests and invoice payments.
• Records minutes for Board of Trustee meetings and Board of Trustee Committee meetings.
• Provides administrative support by handling the logistics for travel and events, scheduling appointments, reservations, and other required services, including organizing site events.
• Supports the CEO by performing all other duties as requested.

Senior Administrative Assistant, Executive Team

Accounts Receivable

• Offers students the highest level of customer service through the billing and collections process.
• Works closely with the student accounting team to ensure billing information matches student documents.
• Responds to student needs via email and phone to aid with finance-related questions or challenges.
• Advises students about payment methods, payment alerts, and changes to their accounts.
• Accurately and effectively communicates student feedback to internal and external departments.
• Works directly with the Bursar Manager on process improvements.
• Additional tasks as required.

Bursar Associate

• Evaluate and enhance online course components like discussion board prompts, assignment directions, and educational video scripts.
• Revise course components to align with program outcomes, learning objectives, and the college's mission.
• Analyze student and faculty feedback to inform decision-making.
• Use critical thinking and established guidelines and checklists to assure quality of course components.
• Use project management software, email, and instant messaging to coordinate project workflows, document time required, and coordinate tasks with team members.
• Select appropriate channels to demonstrate positive, professional, and concise oral, written, and interpersonal communication skills.
• Embrace continuous improvement processes, flexibility, self-reflection, and growth mindset.
• Demonstrate expert composition skills to adapt writing for various purposes, tones, and audiences.
• Apply the writing process to conduct research, revise, and edit to ensure compliance with ACE manuals and APA style guide.
• Support the department by evaluating outcome clarity, alignment, workload, learner engagement, and formatting of course discussion boards and assignments to improve student satisfaction.

• Highly motivated Partner Engagement Administrator promoting ACE degrees and certificates.
• Visit prospective and partnered organizations to promote programs and enroll interested candidates.
• Make cold calls and conduct in-person visits, presentations, and informational events.
• Manage a database of prospective students acquired through personal development efforts.
• Conduct prospective student interviews and match College benefits to student needs.
• Uncover prospective student motivations, overcome objections, and provide consultative problem solving.
• Maintain consistent contact and provide the highest level of customer service to prospective students.
• Maintain and strengthen ongoing relationships with partner networks to drive students and referrals.
• Create and execute event/activity plans for scheduling events, presentations, acquiring leads, and procuring students.
• Collaborate with management and peers to strategize opportunities and identify areas for improvement.
• Attend trade shows, conferences, and exhibits to promote ACE’s programs.

Technical Program Manager

• Oversee and manage complex IT programs aligned with ACE's strategic goals
• Act as operational lead partner with the development lead to turn strategy into execution
• Oversee and manage Product Owners, Project Managers, and Scrum Masters
• Work with senior leadership to create long-term strategic roadmaps for IT initiatives
• Establish objectives, deliverables, and success criteria for IT programs and projects
• Determine IT resources needed for program success and keep track of progress toward goals
• Address roadblocks and mitigate risks during program execution
• Ensure Scrum practices are in place and followed
• Regularly update senior management and stakeholders on program status, risks, and issues
• Collaborate cross-departmentally to ensure program alignment and manage expectations
• Oversee IT financial health by managing budgets and departmental budget efficiency
• Identify opportunities for cost savings and negotiate contracts with external partners
• Lead and mentor cross-functional teams and provide feedback and performance evaluations
• Create policies and procedures with product and development teams to manage work intake and breakdown
• Promote collaboration, knowledge sharing, and compliance with organizational policies and regulations
• Analyze team and program performance post-completion and identify areas for improvement
• Integrate AI responsibly into workflows with reporting requirements if AI accounts for more than 50% of work
• Maintain minimum internet bandwidth speeds of 50Mbps download and 5Mbps upload for remote work

Customer Success Manager

• As the CRM Developer and Administrator, you will be responsible for the administration, development, and customization of our Dynamics 365 CRM system to meet the needs of our business.
• Work closely with various departments to ensure the CRM system supports our business processes and objectives.
• Administration: manages and maintains the Dynamics 365 CRM environment, including user accounts, security roles, and permissions.
• Administration: monitors system performance and troubleshoot issues as they arise.
• Administration: performs regular system updates and upgrades to ensure optimal performance and security.
• Administration: develops and maintains documentation for system configuration, processes, and procedures.
• Development: customizes and configures Dynamics 365 CRM to meet business requirements, including creating custom entities, fields, forms, and workflows.
• Development: develops and implement plugins, custom workflows, and integrations with other systems using C#, .NET, JavaScript, and other relevant technologies.
• Development: collaborates with business analysts and stakeholders to gather requirements and translate them into technical specifications.
• Development: conducts testing and debugging of customizations and integrations to ensure quality and functionality.
• Support and Training: provides technical support and training to end-users to ensure effective use of the CRM system.
• Support and Training: develops and deliver training materials and user guides.
• Support and Training: assists with data migration and data management tasks, including data import/export and data cleansing.

Finance & Accounting Specialist

Enrollment Manager

Quality Assurance Specialist

Partner Engagement Administrator

Curriculum Developer

Senior Administrative Assistant, Executive Team

Bursar Associate

Curriculum Developer

Partner Engagement Administrator

Technical Program Manager

CRM Developer, Administrator