Ace Edu Institute

Administrative Assistant

• Facilitates communication between ACE’s departments and various constituent groups.
• Provides holistic support for ACE’s departments by identifying and improving processes.
• Manages projects in an efficient and effective manner, ensuring all key components and timelines are documented.
• Supports CEO and other executive leaders and various committees in organizing meetings, recording minutes and continuing the conversation through process and/or project management.
• Prepares key reports for Executive team.
• Manages and submits budget requests and invoice payments.
• Records minutes for Board of Trustee meetings and Board of Trustee Committee meetings.
• Provides administrative support by handling the logistics for travel and events, scheduling appointments, reservations, and other required services, including organizing site events.
• Supports the CEO by performing all other duties as requested.

Senior Administrative Assistant, Executive Team

Accounts Receivable

• Offers students the highest level of customer service through the billing and collections process.
• Works closely with the student accounting team to ensure billing information matches student documents.
• Responds to student needs via email and phone to aid with finance-related questions or challenges.
• Advises students about payment methods, payment alerts, and changes to their accounts.
• Accurately and effectively communicates student feedback to internal and external departments.
• Works directly with the Bursar Manager on process improvements.
• Additional tasks as required.

Bursar Associate

Software Engineer

• Evaluate and enhance online course components like discussion board prompts, assignment directions, and educational video scripts.
• Revise course components to align with program outcomes, learning objectives, and the college's mission.
• Analyze student and faculty feedback to inform decision-making.
• Use critical thinking and established guidelines and checklists to assure quality of course components.
• Use project management software, email, and instant messaging to coordinate project workflows, document time required, and coordinate tasks with team members.
• Select appropriate channels to demonstrate positive, professional, and concise oral, written, and interpersonal communication skills.
• Embrace continuous improvement processes, flexibility, self-reflection, and growth mindset.
• Demonstrate expert composition skills to adapt writing for various purposes, tones, and audiences.
• Apply the writing process to conduct research, revise, and edit to ensure compliance with ACE manuals and APA style guide.
• Support the department by evaluating outcome clarity, alignment, workload, learner engagement, and formatting of course discussion boards and assignments to improve student satisfaction.

Curriculum Developer

Administration

• Highly motivated Partner Engagement Administrator promoting ACE degrees and certificates.
• Visit prospective and partnered organizations to promote programs and enroll interested candidates.
• Make cold calls and conduct in-person visits, presentations, and informational events.
• Manage a database of prospective students acquired through personal development efforts.
• Conduct prospective student interviews and match College benefits to student needs.
• Uncover prospective student motivations, overcome objections, and provide consultative problem solving.
• Maintain consistent contact and provide the highest level of customer service to prospective students.
• Maintain and strengthen ongoing relationships with partner networks to drive students and referrals.
• Create and execute event/activity plans for scheduling events, presentations, acquiring leads, and procuring students.
• Collaborate with management and peers to strategize opportunities and identify areas for improvement.
• Attend trade shows, conferences, and exhibits to promote ACE’s programs.

Partner Engagement Administrator

Technical Program Manager

• Oversee and manage complex IT programs aligned with ACE's strategic goals
• Act as operational lead partner with the development lead to turn strategy into execution
• Oversee and manage Product Owners, Project Managers, and Scrum Masters
• Work with senior leadership to create long-term strategic roadmaps for IT initiatives
• Establish objectives, deliverables, and success criteria for IT programs and projects
• Determine IT resources needed for program success and keep track of progress toward goals
• Address roadblocks and mitigate risks during program execution
• Ensure Scrum practices are in place and followed
• Regularly update senior management and stakeholders on program status, risks, and issues
• Collaborate cross-departmentally to ensure program alignment and manage expectations
• Oversee IT financial health by managing budgets and departmental budget efficiency
• Identify opportunities for cost savings and negotiate contracts with external partners
• Lead and mentor cross-functional teams and provide feedback and performance evaluations
• Create policies and procedures with product and development teams to manage work intake and breakdown
• Promote collaboration, knowledge sharing, and compliance with organizational policies and regulations
• Analyze team and program performance post-completion and identify areas for improvement
• Integrate AI responsibly into workflows with reporting requirements if AI accounts for more than 50% of work
• Maintain minimum internet bandwidth speeds of 50Mbps download and 5Mbps upload for remote work

Customer Success Manager

• As the CRM Developer and Administrator, you will be responsible for the administration, development, and customization of our Dynamics 365 CRM system to meet the needs of our business.
• Work closely with various departments to ensure the CRM system supports our business processes and objectives.
• Administration: manages and maintains the Dynamics 365 CRM environment, including user accounts, security roles, and permissions.
• Administration: monitors system performance and troubleshoot issues as they arise.
• Administration: performs regular system updates and upgrades to ensure optimal performance and security.
• Administration: develops and maintains documentation for system configuration, processes, and procedures.
• Development: customizes and configures Dynamics 365 CRM to meet business requirements, including creating custom entities, fields, forms, and workflows.
• Development: develops and implement plugins, custom workflows, and integrations with other systems using C#, .NET, JavaScript, and other relevant technologies.
• Development: collaborates with business analysts and stakeholders to gather requirements and translate them into technical specifications.
• Development: conducts testing and debugging of customizations and integrations to ensure quality and functionality.
• Support and Training: provides technical support and training to end-users to ensure effective use of the CRM system.
• Support and Training: develops and deliver training materials and user guides.
• Support and Training: assists with data migration and data management tasks, including data import/export and data cleansing.

Senior Administrative Assistant, Executive Team

Bursar Associate

Curriculum Developer

Partner Engagement Administrator

Technical Program Manager

CRM Developer, Administrator