Document Capture Professional Services Engineer
ACDI
full-time
Posted on:
Location Type: Remote
Location: United States
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About the role
- Lead the installation and configuration of Scanshare (Document Capture Solution) and associated workflow solutions from project kickoff through go-live.
- Execute configuration, testing, and validation according to each project’s scope of work (SOW) and defined workflow requirements.
- Build repeatable configuration templates and standardized installation playbooks to streamline future deployments.
- Maintain detailed records of all implementations, including environment details, configuration notes, and troubleshooting steps.
- Act as the primary technical contact for customers during the installation phase, ensuring clear communication and confidence throughout deployment.
- Conduct functional acceptance testing with customers to verify workflow success before project closure.
- Develop and maintain standard operating procedures (SOPs) and checklists for all major workflow types.
Requirements
- High School diploma, preferred Bachelor’s Degree, and a minimum of 10+ years of technical support experience, or an equivalent combination of education and experience required
- Database administration, network architecture, and systems administration set you apart
- A+, Network+, Security+, Linux+, DELL HW, HP HW certifications preferred
- Microsoft/ITIL certification or equivalent preferred
- Document management experience preferred
- Any scanning and/or document management solution certifications/experience preferred
- Must have a basic understanding of the following:
- Microsoft Office Workstation Administration - Windows 10,11, Mac, Linux Administration
- Windows, Mac, and Linux file sharing management
- Understanding of iOS, ChromeOS, and Android devices
- Remote Desktop support
- Online Collaboration Tools
- Server Administration - Windows Server, including managing Group Policies, Active Directory Users, Groups, and Organizational Units, DNS, and DHCP
- Basic Networking and Networking Topology, including Windows and BIND DNS (the more, the better)
- Virtual environments, including VMware, Hyper-V, and Proxmox, as they relate to our products
- SQL, XML, MS, JavaScript
- Network troubleshooting to include the ability to determine that the required connectivity exists between two endpoint devices (i.e., Scanshare Server and an MFP)
- Must obtain all available product certifications within 90 days
- Familiarity with Google and ZoHo applications sets you apart
- Strong professional communication skills (via phone, email, and in-person), problem-solving, negotiation skills, technical capacity, project management, and collaboration
- Be able to effectively communicate technical information with non-technical stakeholders as well as all levels of management
- Experience exercising discretion and confidentiality with sensitive company or team information
- Excellent organizational skills with an ability to think proactively, anticipate upcoming needs, and prioritize work.
Benefits
- Flexible work arrangements
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
database administrationnetwork architecturesystems administrationMicrosoft Office Workstation AdministrationWindows ServerSQLXMLJavaScriptnetwork troubleshootingvirtual environments
Soft Skills
professional communicationproblem-solvingnegotiationtechnical capacityproject managementcollaborationdiscretionconfidentialityorganizational skillsproactive thinking
Certifications
A+Network+Security+Linux+Microsoft certificationITIL certificationDELL HW certificationHP HW certificationdocument management solution certificationscanning solution certification