ACDI

Engineer

• Lead the installation and configuration of Scanshare (Document Capture Solution) and associated workflow solutions from project kickoff through go-live.
• Execute configuration, testing, and validation according to each project’s scope of work (SOW) and defined workflow requirements.
• Build repeatable configuration templates and standardized installation playbooks to streamline future deployments.
• Maintain detailed records of all implementations, including environment details, configuration notes, and troubleshooting steps.
• Act as the primary technical contact for customers during the installation phase, ensuring clear communication and confidence throughout deployment.
• Conduct functional acceptance testing with customers to verify workflow success before project closure.
• Develop and maintain standard operating procedures (SOPs) and checklists for all major workflow types.

Document Capture Professional Services Engineer

• Provide professional post-sales technical support for end-user customers and dealer representatives
• Provide software installation and configuration through a remote access system
• Provide software setup and training for end-users
• Provide pre-installation evaluation of custom technology
• Monitor, manage, and document all actions and solutions in the issue resolution system
• Process, resolve, and if needed, escalate support issues
• Achieve and maintain organizational requirements for ticket quality and time utilization
• Support a variety of application platforms and systems
• Document and utilize solutions through the use of a knowledge base, white papers, training sessions, and other available educational tools
• Resolve questions regarding solutions, services, and training
• Provide creation/updating of training materials for end users and dealer technicians
• Ensure proper communication occurs with end users, dealer reps, and ACDI employees in terms of providing timely status reports
• Participate in Statements of Work creation, needs analyses, and generate other documentation supporting conceptual workflow manuals
• Design and execute a post-sale implementation strategy to ensure client up-time, comprehension, and overall satisfaction
• Train key personnel and managers on software, hardware, and supporting workflow
• Work across multiple departments to ensure collaborative efforts and improvements are being implemented, documented, and shared
• Maintain a complete understanding of and adhere to all ACDI policies, procedures, and processes
• Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies
• Some after-hours and/or holiday work required
• Contribute to team effort by accomplishing related results as needed
• Utilize various ticketing, Project Management, CRM, etc., systems to document work thoroughly
• Ability to understand the requirements of a project, and to efficiently, effectively, and consistently meet those requirements
• Contribute to team effort by accomplishing related results as needed
• Maintains a complete understanding of and adheres to all ACDI policies, procedures, and processes
• Maintain a positive organizational culture while upholding ACDI's mission, vision, and core values.

Professional Services Engineer

Solutions Engineer

• Drive Professional Services and Support sales overall
• Support ACDI staff on all pre-sales technical aspects
• Quality Assurance - Oversee aspects of the project life cycle
• Attend appointments in the office or out in the field
• Draft supporting documentation of solution architecture
• Engage prospects in discovery/assessment meetings
• Participate in the drafting of Statements of Work
• Design and execute an implementation strategy
• Train key personnel and managers on software and hardware
• Maintain a complete understanding of ACDI policies and procedures
• Contribute to team effort

Document Capture Professional Services Engineer

Professional Services Engineer

Solutions Architect