Account Executive

ACD Direct

Account Executive managing end-to-end client experience for ACD Direct, Inc. Nurturing relationships and driving deliverables and deadlines for non-profit clients.

Posted 7/25/2026full-timeRemote • Utah • 🇺🇸 United StatesJuniorMid-Level💰 $48,000 - $50,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong client relationship management skills, ensuring client satisfaction and retention through effective communication and proactive problem-solving. Capable of managing multiple projects while maintaining attention to detail and driving growth in client portfolios.

Highest-signal resume keywords

Client Relationship ManagementProject ManagementOrganizational SkillsProblem-SolvingAnalytical Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Bachelor’s DegreeClient OnboardingMSA/SOW ManagementPortfolio ManagementStatus Meeting Coordination

Soft Skills

Strong People SkillsCritical ThinkingAttention to DetailCreative CollaborationGood Judgement

Industry Keywords

Client AdvocacyCross-Functional PartnershipsClient ExperienceRetention StrategiesFor-Profit ClientsNon-Profit Clients

About the role

Key responsibilities & impact

Maintains and nurtures existing client relationships.
Functions as liaison between client companies and operations staff.
Ensures MSA/SOWs remain current.
Cultivates 20% or more growth of existing client base from previous calendar year.
Conducts weekly/bi-weekly status meetings with ALL DRTV and For-profit clients.
Conducts pre-drive meetings with all Non-profit PBS/NPR clients two weeks prior to the start of the drive (excludes Tier 1 MSB Clients).
Conducts post drive meetings with all Non-profit PBS/NPR clients within two weeks post drive.
Maintain and grow average number of products for client portfolio to at least 3.5 products per Client.
Ensures all emails, tickets and programming tasks assigned are responded to within twenty-four business hours of receipt.
Coordinate new client start-up, onboarding and launch of new clients with all relevant stakeholders.
Serves as the client’s primary point of contact and trusted advisor, owning relationship strategy and driving short- and long-term initiatives to completion with consistency and follow-through.
Owns the health of assigned accounts by proactively monitoring for signs of client dissatisfaction or risk, escalating issues early, and balancing client advocacy with ACD’s business priorities to drive retention and long-term growth.
Builds strong cross-functional partnerships internally to advocate for client needs, drive alignment on deliverables, and ensure consistent follow-through that delivers an exceptional client experience.
Additional duties as assigned by management.

Requirements

What you’ll need

Bachelor’s degree (B.A./B.S.) in related field or equivalent experience
One to two years related experience or equivalent
Commitment to excellence and high standards
Strong organizational, problem-solving, and analytical skills
Ability to manage priorities and workflow
Independent, Critical Thinking
Strong organizational skills
Acute attention to detail
Creative, flexible, and innovative collaborator
Proven ability to manage multiple projects and meet deadlines
Strong people skills
Ability to deal effectively with a variety of individuals at all organizational levels
Good judgement with the ability to make timely and sound decisions.

Benefits

Comp & perks

Medical/Vision and Dental Insurance
Flexible Spending Account / Health Savings Account
Personal Accident Insurance
401(k)/Roth with matching
Tiered PTO based upon length of employment
Discounts & Life Services offered through Optum EAP
Equipment Provided: Laptop, Headset, Monthly Internet Stipend