Communications

• Serve as the first point of contact for insureds reporting a new property loss
• Take inbound/outbound calls to collect claim details, verify information, and initiate next steps
• Clearly explain services, timelines, and set expectations with empathy and clarity
• Match homeowners with our trusted contractor partners to begin restoration
• Document conversations and progress accurately in our claims system
• Maintain high service quality and meet performance benchmarks for call handling, accuracy, and empathy
• Collaborate with team members, contractors, and carriers to resolve issues and support the claims process
• Remain flexible and assist with cross-training, special projects, or overflow as needed during high-volume or catastrophe events
• Uphold Accuserve’s values in all communication and decision-making
• Other duties as assigned

Customer Communication Specialist

Communications Platform Enablement Manager

Communications Manager

Senior Director, Integrated Marketing, Brand & Communications

Global Communications Lead

Internal Communications Consultant