Graphic Designer, Production and Merchandising
Industrial Color
Customer Communication Specialist
Accuserve Solutions
full-time
Posted on:
Location Type: Remote
Location: Remote • Arizona • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Serve as the first point of contact for insureds reporting a new property loss
- Take inbound/outbound calls to collect claim details, verify information, and initiate next steps
- Clearly explain services, timelines, and set expectations with empathy and clarity
- Match homeowners with our trusted contractor partners to begin restoration
- Document conversations and progress accurately in our claims system
- Maintain high service quality and meet performance benchmarks for call handling, accuracy, and empathy
- Collaborate with team members, contractors, and carriers to resolve issues and support the claims process
- Remain flexible and assist with cross-training, special projects, or overflow as needed during high-volume or catastrophe events
- Uphold Accuserve’s values in all communication and decision-making
- Other duties as assigned
Requirements
- College degree or equivalent combination of education/experience required
- Prior call center or customer service experience required (property claims or insurance preferred)
- Availability to work evenings, weekends, or extended hours during high-volume or CAT events required
- Strong verbal and written communication skills with a calm, compassionate approach
- Proven ability to manage stressful conversations with professionalism and empathy
- Detail-oriented with strong documentation and follow-through
- Self-motivated with the ability to work independently
- Ability to multitask and manage competing priorities in a fast-paced environment
- Ability to problem-solving and use critical thinking
- Ability to handle conflict in a professional and courteous manner
- Ability to utilize technology devices, software and applications; previous experience with Microsoft Office Suites and basic computer skills required
- Reliable high speed home broadband internet connection with minimum 25 meg download and 10 meg upload speeds and ability to connect to home internet via ethernet cord is required if working remotely
- Must reside in the Phoenix AZ metro area
Benefits
- A values-driven, people-first culture
- Career growth opportunities in property & casualty claims
- Hands-on training, coaching, and development
- A chance to make a real difference for homeowners in need
- Human-centric company values and community-focused culture
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
call center experiencecustomer service experienceproperty claims experienceinsurance knowledgedocumentation skillsproblem-solvingcritical thinkingmultitaskingconflict resolution
Soft skills
verbal communicationwritten communicationempathyprofessionalismdetail-orientedself-motivatedability to work independentlyability to manage competing prioritiescalm demeanor
