Accuserve Solutions

Managed Repair Analyst III

Accuserve Solutions

full-time

Posted on:

Location Type: Remote

Location: United States

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About the role

  • Responsible for providing excellent customer service and file auditing services to ensure contractor estimating procedures are in accordance with approved industry standards and local, customary pricing guidelines
  • Efficiently manages reconstruction portion of claims loss for insurance carrier and expedite closure of files
  • This involves regular communication and active file management throughout the reconstruction process
  • Responsible for board up, tarp assignments, contents, fire mitigation, repairs of 50K or more
  • Evaluates extent of reconstruction needed and discusses the reconstruction process with the insured
  • Review loss and coverage information and determine if the loss will be within policy limits
  • Verifies status of file with Insurance Carrier (e.g. within coverage limits)
  • Works in a partnership with assigned contractor, discussing job scope with estimator/project manager and updates file with appropriate notes
  • Expert ability to audit the invoice for appropriate scope and negotiates price as necessary
  • Communicates with customer to recommend reserve amount based on exposure, advice of subrogation potential, possible fraud or unusual underwriting risk
  • Works with Public Adjusters and Attorneys to complete the file
  • Interprets, analyzes and assists with clarity for customer inquiries which may vary in nature
  • Provides prompt and efficient responses and resolutions to each inquiry in a courteous and professional manner, regardless of how the inquiry is received
  • Applies and follows all customer service, restoration, and Company policies and procedures, including but not limited to script adherence
  • Provides product technical information required to respond to customer inquiries by phone, mail, and/or email
  • Enters data and other relevant information into claims database or other business applications, as required completely and accurately
  • Understands and ensures that quality standards are met
  • Suggests process improvements, when applicable
  • Assists all departments in a courteous and professional manner to reach business goals and objectives
  • Participates in individual and team training and meetings to ensure accurate information is relayed to customers/clients and individual performance is maximized
  • Performs follow-up in accordance with documented and/or stated guidelines
  • Works with and maintains professional relationships with Insurance Clients, Insureds, co-workers, and contractor personnel to ensure callers are receiving proper service
  • Adheres to assigned work schedule
  • Exhibits a professional image and behavior
  • Is available to work flexible hours, including nights, weekends, and overtime when required
  • Meets or exceeds benchmarked metrics designed to measure productivity and/or quality
  • Evaluates claim circumstances and determines a means of resolution for all parties concerned in accordance with business guidelines
  • Performs other duties as assigned

Requirements

  • Bachelor’s degree or equivalent combination of education/experience or 4-5 years of experience in the insurance industry handling Property files as a desk and/or field adjuster, construction estimator or mitigation estimator
  • Experience writing damage estimates and performing QA work using Xactimate (required) and Symbility / Claims Connect (highly desired)
  • Internet savvy and functional knowledge of Windows Product such as: Excel, Word, Teams and other Microsoft Office programs
  • Previous experience mentoring peer groups
  • Expert ability to audit estimates and invoices
  • Expert ability to negotiate and customer services skills
  • Has an in-depth understanding of the importance of meeting property claim handling requirements for our clients and their policy holders
  • Expert knowledge of Xactimate level I certification and Xactanalysis or ability to obtain certification within 1 year of employment required
  • Having a quiet, distraction-free work from home environment
  • Excellent verbal and written communication skills
  • Excellent attention to detail
  • Ability to utilize technology devices, software and application, previous experience with Microsoft Office Suites and basic computer skills required
  • Reliable high speed home broadband internet connection with minimum 10 meg download and 1 meg upload speeds and ability to connect to home internet via ethernet cord is required if working remotely
Benefits
  • Flexible hours
  • Mentoring opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
XactimateSymbilityClaims Connectdamage estimatesfile auditingnegotiationquality assurancecustomer serviceproperty claim handlingreconstruction evaluation
Soft Skills
communicationattention to detailmentoringprofessionalismflexibilityteam collaborationproblem-solvingcustomer relationship managementprocess improvementcourtesy
Certifications
Xactimate level I certificationXactanalysis