Accuserve Solutions

Call Center FNOL Representative I – Part Time

Accuserve Solutions

part-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $17 per hour

About the role

  • In/Outbound calls with policyholders to set up services as directed by our carrier partners
  • Clearly communicate the value of our services
  • Build trust, establish rapport, and confidently set expectations about what to expect during the claims process
  • Pair homeowners with our contractor partners to assist with their claim
  • Accurately document claims system and move claim forward as far as possible
  • Meet or exceed established quality and department goals
  • Maintains high level of professionalism with customers and colleagues
  • Adheres to assigned work schedule
  • Work with peers, collaborators, and supervisory staff for the common goals of the organization.
  • Reliable in meeting work commitments.
  • Cross training in other departments and willingness to take on other tasks as assigned, which may not be defined above

Requirements

  • Bachelor’s degree or equivalent preferred, High School Diploma or GED equivalent required
  • Prior experience in customer service or claims processing, ideally in the insurance industry desired
  • Flexibility in scheduling due to call volume demands
  • Able to handle conflict in a professional and courteous manner
  • Able to be flexible and adapt to most any situation.
  • Strong problem-solving skills, with the ability to handle challenging situations independently or escalate appropriately.
  • High attention to detail and accuracy when processing claims and entering data.
  • Flexibility to work varying shifts and extended hours during high-volume or catastrophic events is required
  • Ability to handle conflict professionally and adapt to changing priorities
  • Reliable in meeting work commitments
  • Must be flexible and adapt to most any situation
  • Proficient with technology and Microsoft Office Suite
  • Reliable high speed home broadband internet connection with minimum 25 MB download and 10 MB upload speeds and ability to connect to home internet via ethernet cord is required if working remotely.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
claims processingdata entryproblem-solvingattention to detail
Soft skills
communicationbuilding trustrapport buildingprofessionalismconflict resolutionflexibilityadaptabilityreliability
Certifications
Bachelor’s degreeHigh School DiplomaGED