Implementation Manager – Secondary Care, Enterprise

Accurx

Implementation Manager driving scalable onboarding journey for AI Scribe in NHS healthcare settings. Leading project management and influencing senior stakeholders for efficient healthcare communication.

Posted 4/27/2026full-timeLondon • 🇬🇧 United KingdomMid-LevelSenior💰 £45,000 - £60,000 per yearWebsite

About the role

Key responsibilities & impact

Implementing our AI Scribe across GP practices, hospitals, and other care settings, and ensuring every patient leaves an appointment with a clearly documented summary
Translating our expertise from implementing total triage in GP practices to improve how hospital specialist services deliver care
Powering communication for Integrated Neighbourhood Teams, a new type of service bringing together staff from different organisations that is pivotal to the government’s 10-year plan
Designing and iterating on an improved onboarding path to ensure trusts have a great journey, managing complex, large-scale projects that require senior-level engagement, including C-Suite stakeholders.
Using your data curiosity and acumen to evaluate success, overcome adoption challenges, and identify risks, while also helping the team to adopt AI capabilities to automate tasks and build more efficient, self-serve onboarding processes.
Utilising strong commercial acumen to ensure rapid realisation of value for customers, and strategically managing projects to mitigate the risk of contract churn.
Operating in a fast-paced environment and managing a variety of projects simultaneously, adapting quickly to continuous change within secondary care to secure time to value and mitigate the risk of contract churn.

Requirements

What you’ll need

Hands-on project or implementation experience, with a proven ability to manage large-scale, intricate roll-outs across healthcare organisations
Expertise in senior stakeholder engagement and management, confidently navigating and influencing C-Suite and Clinical Leads to ensure the overall success of onboarding journeys.
Demonstrated commercial acumen, prioritising time-to-value for customers and proactively identifying and mitigating risks that could lead to low adoption or contract churn.
A track record of designing and iterating on customer onboarding paths and processes, with the goal of improving efficiency and reducing time-to-value.
High data maturity and analytical skill, comfortable using data and qualitative feedback to drive change, evaluate adoption success, and identify opportunities for automation (including AI adoption).
The ability to operate effectively in a fast-paced and ambiguous environment, specifically navigating the continuous change prevalent in secondary care

Benefits

Comp & perks

Access to Happl - a flexible benefits provider with a given budget of £400 to spend on perks of your choice. Options include private health insurance, wellness providers and more
Flexible Working: We are an office first culture and ask you are in at least 3 days a week.
Enhanced parental leave policy
Free healthy breakfasts, snacks and lunches will be provided, with the occasional sweet treat!

ATS Keywords

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Hard Skills & Tools

project managementimplementation experiencedata analysisAI capabilitiesautomationcustomer onboarding designrisk managementcommercial acumenstakeholder engagementlarge-scale roll-outs

Soft Skills

communicationadaptabilitystrategic thinkingproblem-solvinginfluencingdata curiosityanalytical skillsnavigating ambiguitycollaborationcustomer focus