Customer Success Manager

Accurx

Customer Success Manager building relationships with NHS Trusts to integrate AI-driven solutions in healthcare settings. Driving customer engagement and ensuring product value realization.

Posted 4/27/2026full-timeLondon • 🇬🇧 United KingdomMid-LevelSenior💰 £50,000 - £70,000 per yearWebsite

About the role

Key responsibilities & impact

Establishing the groundwork for account management in Secondary Care, turning recent large-scale tender wins into successful, long-term partnerships.
Leading the implementation of "Accurx Scribe," helping clinical teams navigate the transition to AI-assisted documentation and ensuring they see immediate value.
Acting as the primary contact for C-Suite stakeholders (CCIOs, CDIOs, CNIOs) to align our platform with their strategic trust-wide goals.
Proactively identifying risks of churn and executing bespoke work programmes to drive recurring usage and successful contract renewals.
Articulating complex customer needs back to our internal Product and Transformation teams to overcome challenges and mitigate risks.
Identifying opportunities for expansion within your accounts and leading commercial negotiations through to closing.

Requirements

What you’ll need

You have a proven track record in Account Management or Customer Success, with a deep understanding of churn, retention, and renewal cycles.
You are comfortable working in fast-moving environments and have experience managing enterprise-level stakeholders.
You are highly empathetic, a strong communicator, and can translate complex technical ideas into simple, actionable plans for customers.
You take initiative, work with urgency, and are happy to "ask for permission later" to ensure our customers succeed.
You are excited by the potential of AI in healthcare and have the curiosity to learn and lead others in adopting new technologies.

Benefits

Comp & perks

adjust your healthcare cover, your pension or life insurance, whatever stage you’re at in life
Flexible working: We are an office first culture and ask that you’re in our (dog-friendly) Shoreditch office 3 days a week, with core hours of 10am - 4pm
You’ll get 28 days of holiday (plus bank holidays) and up to 4 weeks to work from anywhere per year
enhanced parental leave, fertility support and parental loss support
Free healthy breakfasts, snacks and lunches will be provided, with the occasional sweet treat!

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

account managementcustomer successchurn managementretention strategiesrenewal cyclescommercial negotiationsAI-assisted documentationrisk identificationimplementation strategies

Soft Skills

empathycommunicationinitiativeurgencyproblem-solvingstakeholder managementadaptabilityleadershipcustomer advocacy