Commissioning Field Engineer
Ameresco
Field Service Engineer
Accuray
full-time
Posted on:
Location Type: Remote
Location: Remote • Arizona, Colorado • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Provide installation, repair, upgrade, and maintenance support for TomoTherapy and CyberKnife systems located at assigned customer sites
- Promote customer satisfaction through the timely response to customer calls, clear and effective communications with internal and external customers, professional appearance, and efficient repair/maintenance activities
- Maintain regular communication with direct manager, peer field personnel, and commercial team members for any customer matters requiring attention
- Support is provided to the customer remotely by phone, internet and by onsite visits, as determined by the machine status or customer requirementsMaintain complete and timely documentation of work activities
- Initial review of customer issues, such that customer concerns with product performance and safety are quickly communicated to Accuray for appropriate review and handling
- Assist in the training of other Customer Support staff, and customer or site personnel with respect to maintenance and service activities, as required
- Work with other FSEs and/or Customer Support Staff on CyberKnife or TomoTherapy products as required
- Appropriate care of parts inventory and prompt return of replaced parts that are required to be returned to Accuray for processing
- Appropriate management and timely completion of expense reports incurred in the field for customer service or company required travel and/or training
- Assist in the review and development of service documentation
- Assist in identification and development of field support tools and test equipment
Requirements
- Minimum 5 years’ experience in field service, installation, and troubleshooting complex electronic equipment or bachelor’s degree in with less field experience considered
- Successful candidates will demonstrate an ability to be a self-starter and have the ability to work without close supervision, be able to successfully schedule, organize and conduct field service activities in assigned territory
- The demonstrated ability to communicate complex information to a wide range of audiences including executive level management
- Strong system level troubleshooting skills
- Strong computer skills with an understanding of basic networking
- Ability to lift up to 50 pounds and work in a physically active environment
- Previous experience in large medical device field service strongly preferred
- Bachelor’s degree in engineering
- Knowledge of medical linear accelerator or microwave RF systems and computer networks preferred
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
installationrepairupgrademaintenancetroubleshootingmedical linear acceleratormicrowave RF systemscomputer networkingdocumentationfield support tools
Soft skills
customer satisfactioncommunicationself-starterorganizationschedulingteam collaborationtrainingproblem-solvingindependenceattention to detail
Certifications
bachelor's degree in engineering
