Billing, Collections and Denials Account Representative II
AdventHealth
Director of Account Management
Accurate Background
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $135,000 - $178,000 per year
Job Level
Lead
About the role
- Oversee client assignments and responsible for identifying resource needs and obtaining appropriate funding/approvals to achieve organizational performance goals.
- Responsible for selecting, developing, and deploying staff in the most effective manner to meet assigned objectives.
- Responsible for performance management, rewarding and recognizing employees, and providing on-going, regular performance feedback.
- Provide input in the assessment, development and execution of business and market segment plans, including forecast and target setting activities.
- Anticipate business, marketplace and competitor dynamics and develop/implement strategies to ensure growth and mitigate adverse risks.
- Collaborate on the development and execution of all strategic and tactical plans to achieve growth potential and optimal business partnership in each account.
- Continuously improve tools, technology, and processes to optimize effectiveness.
- Participate in the strategic planning and development of global account management strategies.
- Maintain performance standards for account management, habituating excellence in customer communication, proactive performance, and revenue renewal rate.
- Stay abreast of feature and functionality development with the company as well as industry trends.
- Serve as an escalation point of contact for all team clients while building and nurturing trusted, long-lasting relationships.
- Utilize customer feedback and performance data to drive both true and perceived customer value.
- Coach and develop Account Management team members to improve selling skills, product knowledge, negotiation, communication, and customer experience processes.
- Promote company’s quality standards and procedures and cultivate an environment of professionalism, teamwork, and integrity.
- Serve as a project stakeholder, and in support of, for the Account Management team as requested.
- Seek out and participate in internal and external programs that facilitate personal and professional growth.
- Use your outstanding communication skills to present and influence peers and decision makers from other functions to enhance processes, features, and functionalities to meet customer needs.
- Maintain knowledge of company policies and procedures to serve as an effective resource for staff.
- Additional responsibilities may be assigned as needed.
Requirements
- 3-5 years of experience managing/leading a global team of account management professionals
- 6-10 years of experience in account management and/or customer success preferably in the human capital management software or services market
- A people-first mentality and passion for supporting personal and professional growth
- Courage, skill, and poise to approach the facts and engage in conversations with team members and clients
- Data-driven, the experience and love of gathering, interpreting, and presenting data
- Foresight to foster healthy team growth, avoiding both team member burnout and complacency
- Excellent listening, negotiation, escalation management, and presentation abilities, demonstrating an ability to influence clients and other stakeholders
- Able to take accountability and proven track record of meeting and exceeding revenue and retention goals
- Technical savvy that allows you to pick up new tools quickly and become a resident expert.
Benefits
- The annual base salary for this position ranges from $135,000 - $175,000. Pay will vary depending on job-related knowledge, skills, experience, and relevant education and training. This position may also be eligible for an annual performance-based bonus, commission, or other variable pay plan. The Company also offers a full range of benefits, including medical, dental, and 401k. Your recruiter can share more details about the specific compensation package during the hiring process.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
account managementcustomer successdata analysisperformance managementstrategic planningforecastingnegotiationpresentation skillsteam developmentresource management
Soft skills
communicationleadershipcollaborationcoachingproblem-solvinginfluenceempathyaccountabilityadaptabilityteamwork
