Manager, Account Director
Accurate Background
full-time
Posted on:
Location Type: Hybrid
Location: Brighton • 🇬🇧 United Kingdom
Visit company websiteSalary
💰 £48,700 - £65,000 per year
Job Level
Lead
Tech Stack
Swift
About the role
- Conduct regular performance reviews and maintain effective communication with clients, ensuring their needs are met and issues are resolved promptly.
- Act as the senior client contact, building strong relationships and fostering collaboration between client stakeholders and internal teams.
- Gather client feedback to measure satisfaction, identify opportunities for account growth, and deliver updates on performance and industry trends during client meetings.
- Deliver transparent and up-to-date reporting on account performance, risks, opportunities, and strategic initiatives, whilst ensuring all contractual and client reporting requirements are met.
- Monitor and analyse key metrics such as volume and revenue trends, collaborating with clients for forecasting and maintaining accurate records in CRM systems and internal trackers.
- Oversee workflow, resources, and financials to enhance efficiency, drive improvements, and support seamless service and project delivery.
- Promote best practices and process optimisation, ensuring successful service set-ups and rollouts for clients.
- Proactively collaborate with clients and internal stakeholders to resolve complaints, manage major issues, and oversee Service Improvement Plans to ensure swift and effective outcomes.
- Lead and develop a high-performing, adaptable team through coaching, mentoring, and effective communication, while managing all aspects of performance and development in line with company policy.
- Foster a culture of continuous improvement and ensure team alignment by identifying training needs, implementing development plans, and keeping the team informed via structured updates.
- Additional responsibilities may be assigned as needed.
Requirements
- Significant demonstrable experience managing key accounts/client in similar roles
- Skilled in retaining and expanding complex accounts.
- Able to take accountability and proven track record of meeting and exceeding revenue and retention goals
- Demonstrates exceptional leadership and team management skills
- Passion for and commitment to delivering service excellence
- Courage, skill, and poise to approach the facts and engage in conversations with team members and customers.
- Excellent listening, negotiation, escalation management, and presentation abilities, demonstrating an ability to influence clients and other stakeholders
- Data-driven, the experience and love of gathering, interpreting, and presenting data
- Strategic, analytical and lateral thinker with a strong solutions focus
- Ability to deliver dynamic & professional presentations.
- Market awareness and a background in screening beneficial.
Benefits
- medical
- dental
- 401k
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
account managementperformance analysisdata interpretationreportingforecastingprocess optimizationservice improvementclient feedback gatheringfinancial managementCRM systems
Soft skills
leadershipteam managementcommunicationnegotiationpresentationproblem-solvingcollaborationcustomer serviceadaptabilitycontinuous improvement