Service Support Administrator

Accurate Background

full-time

Posted on: 9/30/2025

Location Type: Hybrid

Location: Brighton • 🇬🇧 United Kingdom

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💰 £23,810 - £26,000 per year

JuniorMid-Level

About the role

Provide first-line support for candidates by monitoring the support inbox and taking incoming calls
Identify issues, offer advice, seek solutions and proactively escalate complex challenges with timelines for resolution
Provide system administration support to Client Relationship Managers and Implementation Coordinators, including creating new Candidate forms in the Candidate Portal and adjusting account configurations
Use reports to quality check tasks completed by you and team-mates and maintain thorough understanding of system settings
Work together with the implementations team to deliver ad-hoc projects and achieve strategic goals
Identify trends and patterns from candidate interactions to improve systems and processes
In-office (Brighton) required for first three months of training, then option for hybrid or fully remote work

Understands the importance of and implements effective time management
Computer literacy and capacity to learn and work with new systems
Demonstrates a proactive, analytical, and decisive approach to problem-solving
Independently creates plans and prioritizes workload to meet deadlines
Demonstrates proficiency in clearly articulating details and processes both orally and in writing
Flexible personality with demonstrated ability to thrive in a changing environment
2+ years’ experience in a customer service role
Background screening experience is a plus
A basic criminal record check with DBS will be required for all successful applicants

Benefits

The annual base salary for this position ranges from £23,810 -£24,500 Pay will vary depending on job-related knowledge, skills, experience, and relevant education and training.
This position may also be eligible for an annual performance-based bonus, commission, or other variable pay plan.
The Company also offers a full range of benefits, including medical, dental, and 401k.
Option to work hybrid or fully remote after training.
Fun, fast-paced environment with lots of room for growth.
Unwavering commitment to diversity and inclusion; positive commitment to employing disabled people.

Tip: use these terms in your resume and cover letter to boost ATS matches.

system administrationreportingdata analysiscandidate managementaccount configuration

time managementproblem-solvinganalytical thinkingcommunicationflexibility

DBS check