Customer Satisfaction Specialist
Accu
full-time
Posted on:
Location Type: Hybrid
Location: Holmfirth • 🇬🇧 United Kingdom
Visit company websiteSalary
💰 £24,080 per year
Job Level
JuniorMid-Level
About the role
- Be the friendly face (and voice) helping customers with sales enquiries and order updates.
- Create accurate orders and quotes using our CRM system.
- Provide technical support via email and phone with patience and empathy.
- Ensure a smooth, hassle-free returns process.
- Handle complaints swiftly and fairly to keep our customers happy.
- Build lasting customer relationships by always going that extra mile.
Requirements
- At least 2 years’ experience in a customer service or customer-facing role.
- A proactive attitude and a passion for delivering top-notch service.
- Strong computer skills and the ability to navigate systems quickly.
- Great communication, problem-solving, and people skills.
Benefits
- 4-day working week – because work-life balance matters.
- £300 birthday bonus – your special day deserves to be celebrated!
- Hybrid working – enjoy the best of both worlds.
- Dog-friendly office – bring your furry friend along!
- A supportive, collaborative team that celebrates success together.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
customer servicecommunicationproblem-solvinginterpersonal skillsempathyproactive attituderelationship buildingpatience